Service Center Head, Connected Customer Solutions

**#ChangeMakers**

Ready to make an impact?

We develop, manufacture, and supply dental implants, clear aligners, instruments, CADCAM prosthetics and biomaterials for use in esthetic dentistry, tooth replacement and restoration solutions or to prevent tooth loss.

We empower our employees to perform and make an impact, to question the status quo, to drive change, to stay ahead of the competition. From the first Dental Implant in 1974 to the latest Digital Solution - we do things differently than others

We deliver innovation based on evidence. This is part of our employer culture as well as an exceptional team spirit that truly encourages diversity and a powerful “can-do” attitude.

**#WeChangeDentistry** every day. Be part of it.

**In this role, your primary responsibilities include**:

- Manage the overall operations of the service center, including customer service, surgical planning and dental CAD design services
- Develop and implement strategies to improve service delivery, enhance efficiency, and meet or exceed customer expectations
- Monitor service center performance metrics, such as response time, service levels, and customer feedback, and implement corrective actions as needed
- Ensure compliance with company policies, procedures, and industry regulations to maintain a high standard of quality and safety
- Develop and maintain strong relationships with key customers and stakeholders, addressing their concerns and resolving issues in a timely manner
- Build and develop a high performing team of service center, provide coaching, guidance, and feedback to foster our high performance culture
- Develop and implement training programs to enhance technical skills and customer service capabilities of service center personnel
- Coordinate with other departments, such as sales, logistics, and finance, to ensure smooth operations and seamless customer experiences
- Prepare and analyze service center reports and financial data, providing insights and recommendations for continuous improvement
- Maintain accurate and confidential records of all plans and procedures performed

**Your profile**:

- Bachelor's degree in Business Administration, Management, or a related field (preferred).
- Proven experience in service center management or a similar leadership role.
- Strong customer service orientation and a track record of achieving high levels of customer satisfaction.
- Excellent communication and interpersonal skills to build relationships with customers, staff, and stakeholders.
- Demonstrated leadership abilities, with the capacity to motivate and manage a diverse team.
- Strong problem-solving and decision-making skills, with the ability to handle challenging situations effectively.
- Solid understanding of performance metrics and the ability to analyze data to drive improvements.
- Ability to work in a fast-paced environment, prioritize tasks, and meet deadlines
- Fluent in English

**Personality**:

- Mature and grounded individual with high learning agility
- Calm and self-reflective individual who has natural leadership skills and is a team player
- Open, positive individual with a can-do attitude and respect for others
- High level of integrity, commitment, and ethics

Join our dynamic team and play a key role in delivering exceptional service experiences to our customers. We offer competitive compensation, comprehensive benefits, and opportunities for professional growth and development as a Service Center Head.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability.

**Employment Type**:Full Time

**Alternative Locations**:Costa Rica : San José

**Travel Percentage**:0 - 10%

**Requisition ID**:9804