Customer Service Associate

hace 6 días


San José, Costa Rica TransPerfect A tiempo completo

**TransPerfect Is More Than Just a Job **Our greatest asset is our people, and nothing is more important to us than ensuring that everyone knows that. Each of our 100+ offices has its own individual identity, and each also has its own unique rewards.

Customer Service Associates are responsible for in-bound calls displaying great customer service skills to ensure highest level of customer satisfaction.
- Uses proper phone etiquette to provide great customer service for incoming calls for various cases and projects
- Communicates effectively and address customers’ needs to provide accurate information, process inquiries, and solve problems. Escalates the calls as needed
- Documents all calls appropriately, and follows all procedures as dictated by policy and procedures
- Conducts themselves in a professional manner at all times - adheres to structured internet rules and regulations on the call center floor
- Attends all scheduled training as required
- Accomplishes other general tasks as required or necessary

Qualifications:

- High School Diploma or GED.
- Must be 18 years or older.
- Effective communication and literacy skills. Ability to read scripted responses naturally, with confidence and accuracy.
- Professional Proficiency (speaking, listening, and reading) in English and Spanish.
- Ability to deal with customers from diverse backgrounds.
- Quality Customer Service Skills.
- Ability to handle escalated calls, with empathy and professionalism.
- Decision making and problem-solving skills.
- Excellent time management skills.

**TransPerfect provides equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by states, federal, or local law.



  • San José, San José, Costa Rica Amadeus Customer Service Center Americas A tiempo completo

    Job TitleWeb Solutions Customer Support AnalystSummary of the role:Amadeus is committed to providing customers globally with superior support and service to ensure their success in using Amadeus solutions. Amadeus Hospitality's award winning Customer Support team offers first line support to its global customer base in the hospitality industry. The first...


  • San José, Costa Rica Amazon Support Services Costa Rica SRL A tiempo completo

    1+ years of technical experience working with computer systems and technology components such as internet browsers, cloud storage services and CRM ticketing systems. - 6+ months of experience in Contact Center and/or customer facing roles in a fast-paced environment - General knowledge in one or more technology domain areas (e.g., cloud computing, internet,...


  • San José, San José, Costa Rica Cloudera A tiempo completo

    Business Area: Professional ServicesSeniority Level:AssociateJob Description: As a Customer Success Associate (CSA) at Cloudera, you will play a critical role in supporting the success of our customers by ensuring product issues, bugs, and enhancement requests are accurately tracked, validated, and communicated across Customer Success, Product, Support, and...


  • San José, Costa Rica Syniverse A tiempo completo

    Syniverse is the world’s most connected company. Whether we’re developing the technology that enables intelligent cars to safely react to traffic changes or freeing travelers to explore by keeping their devices online wherever they go, we believe in leading the world forward. Which is why we work with some of the world’s most recognized brands. Eight...


  • San José, Costa Rica Midland Credit Management, Inc. A tiempo completo

    **About Us** We are more than a specialty finance company providing debt recovery solutions for consumers. We are a global team of over 4,000 employees whose daily mission is to empower consumers to begin their path towards financial recovery and build a better life for themselves and their families. We know that the only way to support this mission is by...

  • Customer Service

    hace 4 días


    San José, Costa Rica Infotree Global A tiempo completo

    We are hiring! Customer Service Representative What do you need? - High School or **9th grade completed**: - At least **8 months of experience **in the call center industry - **Advanced English Level**: - Ability to **work on site **in Santa Ana - Schedule Tuesday to Saturday from **8:00 am to 5:00 pm** **Salary**: ₡500,000.00 - ₡600,000.00 per...


  • San José, Costa Rica Hultec Group A tiempo completo

    **Position Title**:Customer Service **Classification**:Exempt **Status**:Regular Full-time **Location**: San Jose, Costa Rica (Terramix, S.A. ) **On-Site** **COMPANY OVERVIEW** Hultec is a global organization with products sold in over 100 countries, a leading designer, manufacturer and distributor of gaskets, pipe sealing solutions and other rubber...


  • San José, Costa Rica Amazon Support Services Costa Rica SRL A tiempo completo

    **Key Responsibilities**: Use tools and programs to navigate the website, research accounts, review options and solutions for customers, and communicate them effectively. Actively problem solve and innovate on behalf of customers with good judgment to ensure the appropriate customer outcome. Follow detailed verbal and written instructions. Ability to...

  • Customer Service Rep

    hace 2 semanas


    San José, Costa Rica Emerson A tiempo completo

    **Responsibilities**: - **Provide Assistance to Customer and Distributors**: - **Review and Edit Proposals**: - Review and edit proposals to assure that all clauses are correctly identified to ensure that Tescom can satisfy all requirements. Review and process all awarded contracts to assure the contracts contain the same information as quoted. Evaluate...


  • San José, Costa Rica Emerson A tiempo completo

    **Duties and Responsibilities** Responsible in providing customer service regarding pricing, availability and delivery, order placement and inquiries, order maintenance (add, cancel, approve, routing options, changes, and general product inquiry to TESCOM AGI. Ensures information given to customers is timely and accurate. The representative is also expected...