Order Management Specialist I

hace 2 semanas

San José, Costa Rica Emerson A tiempo completo

**Responsibilities**:

- Review customer purchase orders in business systems once they are assigned under their ownership.
- Use the established standards, check all information supplied by the customer is correct and complete to ensure the customer receives the product they need and at the time they need it - ensuring our ability to analyze and perform a right orders management.
- Act as the primary contact for the customers through different communications channels, working closely with the inside sales, sales force, factories and other quote to cash teams.
- Lead and initiate proactive communication to resolve purchase order issues or to collect missing information at the order entry stage and throughout the order process to ensure the correct and timely order booking and delivery, and to provide a positive customer experience /
- Proactively communicate and resolve issues affecting speed and quality of orders at different stages of the order process, ensuring customers are adequately informed.
- Proactively manage order backlog and resolve order issues and delays, process and release orders for its correct and timely delivery.
- Analyze the information in the systems to make decisions that enable the company to deliver the order with compliance to customer expectations.
- Maintain updated customer information in business systems and other databases.
- Collect and save needed information and documentation to ensure compliance with record retention and documentation procedures, provide information required for quality and continuous improvement analysis.
- Ensure compliance with import/export, contract and government requirements. Review orders and quotes for compliance with the business unit Terms and Conditions, Agreements and standards, once they are assigned under their ownership.
- Perform correct date management according with the policies and providers delivery dates to ensure we meet customer expectations.
- Handle basic customer accounts, low and medium complex level accounts.
- Complete all certifications and trainings required for the successful performance of this role, fulfill quality requirements (audit, certifications, etc.)
- Back up other team members depending

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