Rma & Advanced Warranty Order Specialist I

hace 2 semanas

San José, Costa Rica Emerson A tiempo completo

**Duties and Responsibilities**
- Provide support for Flow Repair Departments (Coriolis, Density, Magnetic, Vortex, and Daniel USMs) and Sales Order Administrators and customers directly by verifying model accuracy and entering/ administering RMAs, and AR orders and ensuring that all customer requirements are met for RMA & AR orders.
- Review customer specifications: verify model numbers and offers an alternative solution if what is required cannot be met.
- Directly provide customers with an evaluation of RMA based on the RMA evaluation report with support from Technical Support staff when required.
- Review Commercial terms and conditions to ensure compliance with prior agreements and Emerson Process Management established guidelines:

- Processing RMA Credit pre-work.
- Review orders for technical conformance with valid model options, manufacture/ship date ,and calibration ranges.
- Completeness and accuracy of information from the US counterpart.
- Documentation and inspection requirements (i.e., Material Safety Data Sheet - MSDS).
- Perform accurate and timely (within the goal set by management) Advance Warranty Replacement order entry into the Oracle system to allow effective performance to meet customer requirements.
- Assures all order details are accurate and in conformance with the customer needs and factory capabilities.
- Assures orders are entered properly to communicate requirements to other groups.
- Updates and maintains accurate order status in the Order System and Ticketing System, including accurate maintenance of date fields for service level and order status reporting.
- Communicate to the NA Measurement Flow and MSS group and the necessary support groups on the status of AR and/or FLC orders.
- Share best practices with team members.
- Interacts with cross-functional support teams for assistance on AR order entry, calculations, technical questions escalations, non-standard product options, buy/resale items, etc.
- Submits Reports/Accomplish special projects as assigned: Credit, FLC, and AWR report.
- Accomplishes utilization trackers; accuracy reports; transaction monitoring sheets.
- May have to conduct Trade Compliance Screening if applying.

**Qualifications**

**Basic Qualifications**:

- Advanced student or bachelor's degree in Business Administration.
- Minimum 6 months of work experience in a customer-facing role.
- Fluent English (verbal and written) / minimum B2.
- Excellent communication skills.
- Strong customer service orientation and ability to respond quickly.
- Adaptive person and understanding of systems and processes.
- High commitment, proactiveness, and teamwork orientation.
- High attention to detail.

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