Order Management Helpdesk Specialist
hace 4 días
**Description**
Help desk Team is to provide resolution to internal as well as external stakeholders for their requests. They are first point of contact for customers and employees. Customers need answers and the help desk is where they turn. When Customer - employees need someone to troubleshoot an issue related a particular domain which involves providing status update, delivery tracking, inventory availability update it is the helpdesk set up which assist internal and external stakeholders.
**Responsibilities**
- Junior_
- Responsible for meeting established individual target including: service level, resolution, productivity, and quality standards.
- Probes, isolates, and troubleshoots supported business areas problems
- Senior_
- Providing resolutions to different queries & issues by acting as the Subject Matter Expert on issues related to reverse logistics, inventory management, Field Service Location stocking & replenishment
- Managing a team of ~15 executives & handholding and providing guidance to the team
- Monitoring of overall requests resolved vs pending request. Ensuring that target SLA's are met
- Helping Assistant Managers in preparing mitigation plans staffing, productivity, absenteeism
**Skills Profile**
- Open for 0 to 11 years’ experience in Order Management Process in a helpdesk set up which involves handling & resolving customer requests in a BPO set up
- Basic Graduate in any discipline is required
- Efficiency in MS Excel is good to have
- Knowledge on CRM & Ticketing Tools is good to have
- Good Written & verbal communication skill is desired
- Good knowledge on KPI’s and SLA’s
- Acumen for quality at work
- Working with cross functional teams for providing early resolution
**Salary**: ₡15,000.00 - ₡50,000.00 per month
-
Order Management Specialist
hace 1 semana
San José, Costa Rica Arxada A tiempo completoOrder Management Specialist - Cost Rica (hybrid) Arxada is a global specialty chemicals business that’s committed to solving the world’s toughest preservation challenges through better science. [With a proud history of innovation dating back more than a century], we aim to help our customers develop more sustainable solutions that protect and maintain...
-
IT Helpdesk Support Specialist
hace 4 días
San José, Costa Rica TransPerfect A tiempo completoTransPerfect Is More Than Just a Job Our greatest asset is our people, and nothing is more important to us than ensuring that everyone knows that. Each of our 100+ offices has its own individual identity, and each also has its own unique rewards. - Helpdesk Support Specialist - Summary: **Responsibilities**: - Providing exceptional IT Services to...
-
Helpdesk Team Leader
hace 4 días
San José, Costa Rica Bill Gosling Outsourcing A tiempo completoBill Gosling Outsourcing is committed to the career development of our people. If you are interested in joining a company with modern facilities and a team environment, click on the “Apply” button to get started!- Bill Gosling Outsourcing is currently looking for a Helpdesk Team Leader to add to our Team.- We are still growing with new and exciting...
-
Order Management Analyst
hace 2 semanas
San José, Costa Rica Cohesity A tiempo completoCohesity is on a mission to radically simplify how organizations secure and manage their data, while unlocking limitless value. As a leader in data security and management, we make it easy to secure, protect, manage and derive value from data—across the data center, edge, and cloud. At Cohesity, we're a group of builders and go-getters who are committed to...
-
OTC Order Management, Sr Specialist
hace 1 semana
San José, San José, Costa Rica MSD LATAM A tiempo completoJob DescriptionOTC Order Management Assoc. SpecialistOur Business Service Center (BSC), operating across three regions (Americas, Europe, and Asia), is responsible for the timely and efficient delivery of standardized, global financial processes. The BSC – Americas, located in San Jose, Costa Rica, manages the execution and delivery of a broad range of...
-
OTC Order Management, Sr Specialist
hace 1 semana
San José, San José, Costa Rica MSD A tiempo completoJob DescriptionOTC Order Management Assoc. SpecialistOur Business Service Center (BSC), operating across three regions (Americas, Europe, and Asia), is responsible for the timely and efficient delivery of standardized, global financial processes. The BSC – Americas, located in San Jose, Costa Rica, manages the execution and delivery of a broad range of...
-
OTC Order Management, Sr Specialist
hace 1 semana
San José, San José, Costa Rica MSD A tiempo completoJob DescriptionOTC Order Management Assoc. SpecialistOur Business Service Center (BSC), operating across three regions (Americas, Europe, and Asia), is responsible for the timely and efficient delivery of standardized, global financial processes. The BSC – Americas, located in San Jose, Costa Rica, manages the execution and delivery of a broad range of...
-
Order Management Specialist I
hace 1 semana
San José, Costa Rica Emerson A tiempo completo**Responsibilities**: - Review customer purchase orders in business systems once they are assigned under their ownership. - Use the established standards, check all information supplied by the customer is correct and complete to ensure the customer receives the product they need and at the time they need it - ensuring our ability to analyze and perform a...
-
Sr. Order Management Analyst
hace 2 semanas
San José, Costa Rica Cohesity A tiempo completoCohesity is on a mission to radically simplify how organizations secure and manage their data, while unlocking limitless value. As a leader in data security and management, we make it easy to secure, protect, manage and derive value from data—across the data center, edge, and cloud. At Cohesity, we're a group of builders and go-getters who are committed to...
-
Helpdesk Agent
hace 1 semana
San José, Costa Rica JLL A tiempo completoJLL supports the Whole You, personally and professionally. The Client contact specialist reports to Helpdesk Manager and is responsible for managing contacts received within the Trouble ticketing tool. His main responsibility is to resolve issues and answer inquiries received in timely and professional manner. **Responsibilities**: Receive, handle and...