Global Training

hace 2 días

Heredia, Costa Rica BCD Meetings & Events A tiempo completo

A culture of purpose: Where will your BCD M&E career take you?

As perfectionists, artists, strategic thinkers and leaders in the industry, we believe culture is defined by its people. We are looking for exceptional people who rise to our standards while bringing their unique perspective to the table. Are you interested in adding to both our mission and our energy?

Global Training & Optimization Manager

We're looking for a global training and optimization manager to join our dynamic team. In this role, you will have overall responsibility to ensure that the global teams supporting a large life science customer have the proper training and documentation to successfully perform their role. You will be responsible to create on-boarding training plans for new hires, maintain the global SOPs, ensure the local markets are maintaining their local SOPs, provide training on global tools such as Cvent and review data quality reports to ensure that the data entry is of the highest quality. In addition, the Global Training & Optimization Manager will be responsible to identify opportunities for efficiency and/or automation to improve the current process. This role is also responsible to find ways to provide consistent service excellence to your clients. This leader will be a fantastic ambassador for BCD M&E and will be a key driver of maintaining and reinforcing our positive company culture.

**Responsibilities**:

- Meet and exceed customer expectations by managing customer service levels, quality and productivity and by providing value added solutions and recommendations.
- Create a global training plan that will provide new hires with the information they need to complete their job
- Develop trainings and/or videos for new and existing hires (and current hires in need of refreshers)
- Work with J&J suppliers that support Cvent in order to obtain the proper training, access and tools needed
- Receive and review data quality reports to ensure that the global teams are entering their data into Cvent accurately
- Review and/or develop SLA reporting to identify SLAs that are about to be missed to proactively get ahead of timelines and meet customer SLAs
- Review current process and identify opportunities for efficiencies and/or automation

You’re good at
- Solving problems, identifying gaps and finding opportunities to find efficiencies
- Leading a best-in-class team
- Building strong and trustworthy relationships with customers and internal teams
- Understanding Life Science meetings and compliance

You might also have
- Regional operations experience
- A proven track record of initiating change

What we offer you
- A culture of purpose where we are invested in your happiness and career growth
- Competitive salary and benefits package

How to apply

Get to know BCD M&E:
At BCD Meetings & Events (BCD M&E), we provide more than meeting and event planning and execution. We are in the business of creating impactful human connections that matter. Connections that inspire, motivate and change behavior for our customers. As the world’s most trusted and innovative meetings and events agency, BCD M&E cultivates a culture of people, passion and purpose to drive business forward.

Headquartered in Chicago, with locations in 50+ countries across the world, BCD M&E’s team of 1,500+ people are committed to driving success for our customers, our business and ourselves.

  • Icg Kyc Global Training Partner

    hace 2 días

    Heredia, Costa Rica Citi A tiempo completo

    **The ICG Global Operations Training Partner will primarily look after the training of KYC Operations staff both in technical processes and soft skills and will act as a support for new joiners and the needs of the wider operations. We are looking for someone who believes they can clearly transfer Technical and other knowledge to trainees, improve the way...

  • Product and Engineering Training Consultant

    hace 2 semanas

    Heredia, Costa Rica Experian A tiempo completo

    Company Description Experian is the world’s leading global information services company, unlocking the power of data to create more opportunities for consumers, businesses, and society. We are thrilled to share that **FORTUNE has named Experian one of the 100 Best Companies to work for**. In addition, for the last five years, we’ve been named in the...

  • Finance Training Developer

    hace 6 días

    Heredia, Costa Rica British American Tobacco A tiempo completo

    **BAT is evolving at pace - truly like no other organisation.** **To achieve the ambition, we have set for ourselves, we are looking for colleagues who are ready to live our ethos every day.** **Come be a part of this journey!** **BAT COSTA RICA** **IS LOOKING FOR A FINANCE TRAINING DEVELOPER** **SENIORITY LEVEL**:Junior Level **FUNCTION**: DBS - GBS...

  • Business Training and Support Specialist Ii

    hace 2 días

    Heredia, Costa Rica Experian A tiempo completo

    Company Description Experian is the world’s leading global information services company, unlocking the power of data to create more opportunities for consumers, businesses, and society. We are thrilled to share that **FORTUNE has named Experian one of the 100 Best Companies to work for**. In addition, for the last five years, we’ve been named in the...

  • Intern - (Global Business Services) Job

    hace 3 días

    Heredia, Costa Rica Boston Scientific Corporation A tiempo completo

    **Intern - (Global Business Services) Job**: Remote Eligible: Hybrid Onsite Locations(s): Heredia, CR Additional Locations: Costa Rica-Heredia **Additional Locations**: Costa Rica-Heredia **Diversity - Innovation - Caring - Global Collaboration - Winning Spirit - Caring - High Performance** At Boston Scientific, we’ll give you the opportunity to...

  • Global Lifecycle Manager

    hace 1 semana

    Heredia, Costa Rica Hewlett Packard A tiempo completo

    Expert Global Lifecycle Manager (GLM) is an individual contributor role within HP Global Service Supply Chain (SSC) print platform lifecycle management organization. The SSC manages >95,000 support materials for HP print products, ships more than 9 million materials, and processes 650,000 whole unit repair events globally per year. MAJOR AREAS OF...

  • HR Global Services Advisor

    hace 35 minutos

    Heredia, Costa Rica Hewlett Packard A tiempo completo

    This role is responsible for conducting HR processes like onboarding, data management, and compliance, while also advising on service enhancements. The role manages employee records, collaborates on process improvements, maintains control standards, and aids in HR education and training. The role focuses on enhancing the employee experience, supports...

  • Finance Learning and Developing Manager, Global Ar

    hace 2 semanas

    Heredia, Costa Rica Amazon Support Services Costa Rica SRL A tiempo completo

    Basic Qualifications - + 6 years of experience managing learning and development - 2+ years of program management - Experienced delivering communication and behavioral trainings. Hands on experience in driving process improvement through learning interventions. - Proficiency in Training Need Analysis, Training Evaluation Mechanism and effectiveness...

  • Intern- (Global Business Services)

    hace 3 días

    Heredia, Costa Rica Boston Scientific Corporation A tiempo completo

    **Intern - (Global Business Services)**: - Remote Eligible: Hybrid- Onsite Location(s): Heredia, H, CR**Additional Locations**: N/A **Diversity - Innovation - Caring - Global Collaboration - Winning Spirit - Caring - High Performance** At Boston Scientific, we’ll give you the opportunity to harness all that’s within you by working in teams of diverse...

  • SAP Pp/qm Functional Consultant

    hace 5 días

    Heredia, Costa Rica SGF Global A tiempo completo

    **SAP PP/QM Functional Consultant** (Hybrid)** **Heredia, Costa Rica** SGF Global is looking for a SAP PP/QM Functional Consultant, for IT enterprise in Heredia, Costa Rica. **Requirements**: - Undergraduate degree or equivalent combination of education and work experience - Requires 6+ years of experience in SAP design, prototyping, configuration/build,...