Intern - (Global Business Services) Job

hace 1 semana

Heredia, Costa Rica Boston Scientific Corporation A tiempo completo

**Intern - (Global Business Services) Job**:
Remote Eligible: Hybrid

Onsite Locations(s):
Heredia, CR

Additional Locations: Costa Rica-Heredia

**Additional Locations**: Costa Rica-Heredia

**Diversity - Innovation - Caring - Global Collaboration - Winning Spirit - Caring - High Performance**

At Boston Scientific, we’ll give you the opportunity to harness all that’s within you by working in teams of diverse and high-performing employees, tackling some of the most important health industry challenges. With access to the latest tools, information and training, we’ll help you in advancing your skills and career. Here, you’ll be supported in progressing - whatever your ambitions.

**About the Role**:
Part of a high performing, customer centric team within Global Business Services (GBS) providing one or more business services to Boston Scientific. Ensures consistency with global processes and maximizes operational efficiency.

**Your Responsibilities Include**:

- Be part of a high performing, customer centric team within Global Business Services (GBS) providing one or more business services to Boston Scientific.
- Ensures consistency with global processes and maximizes operational efficiency.
- Point of contact for internal & external customer queries and issues.
- Able to meet customer expectations within SLA
- Solves problems for customers (internal and external)
- Is able to root cause problems to identify solutions and explain to the customer what are the options available.
- Knows, understand and follows policies and procedures.
- Knows and understand the various Sales Enablement Processes
- Partner across T&E service lines to root cause, resolve and mitigate
- Participate in projects or actions to improve the overall performance quality of the Sales Enablement process.
- Creating and maintaining up to date documenation of the processes.
- Reporting on metrics like: SLA, Volume of tickets, Tickets by category, First pass yield.
- Training other staff members on troubleshooting, systems and process.

**What We’re Looking For**:

- At least 80% of the career approved (Bachelor´s or Licentiate degree).
- English desired: 90%
- Active student certification
- Academic background: accounting, finance, administration and economics
- Analytics and problem solving experience
- Excellent written, verbal, and presentation skills
- Strong interpersonal skills
- Customer service orientation
- Strong written and verbal communication skills
- Comfortable with frequent change and ambiguity in a matrix organization
- Analytical decision making; problem solver
- Ability to deliver against targets and objectives
- Strong organizational skills; ability to prioritize and multi-task in a fast-paced environment with a high regard for urgency and accuracy

**Requisition ID**:524984

**Job Segment**:Intern, Medical, Entry Level, Healthcare

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