Infrastructure Analyst 2

hace 2 semanas

Heredia, Costa Rica Citi A tiempo completo

The Infrastructure Analyst 2 is an intermediate level role responsible for assisting with Mainframe BAU activities, programs and some projects that require a higher level of expertise to develop within the MF technical knowledge with the Technology Infrastructure, CHG and Batch team. The overall objective is to use infrastructure technology knowledge and identified policies to process data, resolve issues and execute administrative tasks along to pursue the team growing and being capable to provide assistance not only to BAU but other peers **Responsibilities**: - Diagnose and resolve problems through evaluative judgment, troubleshooting and analysis - Ensure successful completion of data loads and batch processing - Participate in testing activities, including the creation and execution of basic test scripts - Execute project plan task - Participate in control activities (risk, self-assessment, COB, audit, etc.) and make recommendations for enhancements - Evaluate issues using existing procedures or similar/related experiences; recommend and implement solutions - Exchange ideas and information in a concise and clear manner - Work over but not limited with OPC, NDM, z/OS, TSO/ISPF, JCL modifiy, TWS, job demands, IOF, SAR, Syslogs, jobs outputs - The analyst must demonstrate knowledge on the are for Infrastructure, Batch and CHG to ensure there will be no break out on service - Have a good base zOS knowledge, terminology and be able to analyze scenarios to provide the needed support on the L1 side - Have a good understanding of the operation end to end service - Must understand the standard processes and operational model for escalation - Be able to provide deputy support to team leads Qualifications: - 1-2 years of experience in a Mainframe Technology Environment - Ability to communicate technical concepts to non-technical audience - Ability to work with virtual and in-person teams, and work under pressure or to a deadline - Effective written and verbal communication skills - Effective analytic/diagnostic skills **Education**: - Bachelor’s/University degree or equivalent experience This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required. - **Job Family Group**: Technology - **Job Family**: Infrastructure - **Time Type**: Full time - Citi is an equal opportunity and affirmative action employer. Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. View the "**EEO is the Law**" poster. View the **EEO is the Law Supplement**. View the **EEO Policy Statement**. View the **Pay Transparency Posting

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