Assistant Manager

**Company Description**

WNS (Holdings) Limited (NYSE: WNS) is a global Business Process Management (BPM) leader. WNS offers business value to 400+global clients by combining operational excellence with deep domain expertise in key industry verticals, including Banking and Financial Services, Consulting and Professional Services, Healthcare, Insurance, Manufacturing, Retail and Consumer Packaged Goods, Shipping and Logistics, Telecommunications, Travel and Utilities. WNS Costa Rica - Launched in 2009, the WNS Costa Rica delivery center is fully functional and scalable, We are spread across more than nine countries across North America, South America, and Europe serving various industries like Retail and Consumer Packaged Goods, and Insurance with Strong socio-political factors such as political and economic stability, highest literacy rate in the region and a sizeable young and educated population having a strong multi-lingual population with English, French, Portuguese, Spanish, etc.Why Join Us?At WNS, our mission is to enable clients to outperform with our passion for service and innovation. At the heart of each client engagement is our pursuit to understand our client’s business, and create impactful solutions that can drive agility and excellence into their business processes. Our promise of outperformance stems from our deep domain expertise, partnership approach and a global delivery network.Our mission as an organization is guided by our CIRCLE of values: Client First, Integrity, Respect, Collaboration, Learning, Excellence.We promise our employees to experience role clarity, coaching and mentoring, professional development and structured career path through our 5 people promises and keeping employee experience at the core.
- Takes ownership of product portfolio blueprint from hunters when sales are closed.
- Responsibility for delivery of system integration at customer conversion projects from planning to delivery
- Responsible for highly structured due diligence engagements to ensure solid scope and process validation.
- Detailed understanding of customers end-to
- end business operation, technologies and system architecture including interfaces
- Design of end-to-end workflow in accordance with operational improvements proposed by hunter.
- Delivery of detailed technical business scoping document, which identifies all cutover critical elements and highlights risks.
- Installs and configures complex and/or non-standard Sabre products.
- Ensures successful integration and configuration of all required interfaces (e.g. Mid/Back Office, Corporate Booking Engines, other partner solutions etc.)
- Owns Sabre installations in complex customer environments including network configuration.
- Executes in depth product introductions to customers.
- Customer virtual/onsite assistance with floorwalking in a day-to-day operations environment
- Work closely with regional delivery team, customer support teams & across all operational verticals scope.
- Evaluate client systems, business processes and desired outcomes.
- Document future workflow design identifying products according to customer needs
- Validate Sabre integration with client’s systems
- Support Backoffice, mid-office and systems integration
- Support API integration with Sabre
- Logging time on WorkdayKeeping updated by continuous Training provided by Sabre.

**Qualifications** Skillsets & Experience**
- Proven technical experience in customer facing roles focused on consulting positioning, technical implementations, and solutions within the travel industry.
- Technical expert of development tools, including API’s/Web Services.
- Required: Experience with at least one Developing language (Java, C#, Python, etc.)Integration with webservices (REST, JSON, SOAP) Nice to have:Experience with websites/apps/mobile apps creation. High-level knowledge of enterprise system architectureBig Data mining and analysis (Hadoop, Teradata, Tableau reports, etc.) Clouding host systems (google cloud, Azure, AWS, etc.)
- Ability to analyze, identify and resolve complex problems
- Proactive approach to customer engagements and technical problem solving
- Highly developed communication and presentation skills.
- Languages: Must-have: Proficiency in English and Spanish. Nice to have: Proficiency in Spanish or Portuguese as a second language.
- Team player with experience of working with different cultures in a global environment
- Detailed knowledge of Sabre solutions will be preferred (SabreRed, APIs, etc.)
- Experience with travel distribution/reservation systems