Sse Operations Support

Syniverse is the world’s most connected company. Whether we’re developing the technology that enables intelligent cars to safely react to traffic changes or freeing travelers to explore by keeping their devices online wherever they go, we believe in leading the world forward. Which is why we work with some of the world’s most recognized brands. Eight of the top 10 banks. Four of the top 5 global technology companies. Over 900 communications providers. And how we’re able to provide our incredible talent with an innovative culture and great benefits.

Who We're Looking For

Some of What You'll Do

Primary Duties and Responsibilities:
Technical & Operating Processes
- Identify, analyze and resolve the assigned tickets
- Innovative problem solving & lateral thinking
- Root cause the problems and find appropriate solutions
- Interaction with customer independently
- Ability to understand the customer requirement
- Meet the SLA guidelines: Timely Follow-up. Escalate, and resolve the tickets
- Participation in the ticket review and ensure the appropriate solution is provided
- Provide Technical support
- Ability to prioritize the Tasks based on the business needs
- Documentation on the newly discovered solutions
- End to End System knowledge and act as SME
- Participate in the new initiatives for providing technical solutions
- Analyze requirements and prioritize requests. Communicate with users and requestors to clarify requirements. Create programs and/or processes to satisfy requests.
- Participate in design and review of changes to database design to ensure changes meet required functional and performance requirements
- Perform Oracle Database/SQL Server Administration during all phases of development, system test and production cycles.
- Design logical and physical databases or reviews description of changes to database design to understand how changes to be made affect physical database
- Create and manage DTS packages, SSIS packages, triggers, and stored procedures, views and SQL transactions.
- Plan and assist with SQL server builds and configuration.
- Install and use Oracle Enterprise Manager, Oracle Net Manager and the Oracle Net Configuration assistant to configure networking
- Organize, install, and assess enterprise relational database management system (RDBMS) software across multiple database environments.
- Troubleshoot Oracle RDBMS running on Unix platforms/ RAC cluster platforms while complying with ISO9000 guidelines and specific DBA Homeroom best practices.
- Create, track and report metrics for capacity planning. Analyze current capacity and provide recommendations. Participate with database capacity planning, benchmarks.
- Routine tasks include database design, creation, maintenance, backup/recover, and performance tuning in independent clusters and Oracle RAC cluster environments
- Ensure availability and performance of the databases with support systems.
- Proactively monitor database systems to ensure security with minimum downtime of the database.
- Change Management: Plan, deploy and validate software releases and modifications to the SQL environments
- Manage the distribution and retention of data on various storage devices.
- Participate in on-call support on a 24x7/365 basis.

Reports
- Status report on the activities performed as per the management requirement
- Ability to analyze the metrics and identify the possible reasons for any achievements or deviations
- Ability to suggest advanced reporting to depict the performance of the project
- Ability to prepare presentation to the Executive Management
- Adhere to DBA Group practices and standards.

Leadership
- Work estimation based on the past project data and metrics
- Stakeholder management & relationship building
- Thorough understanding on the life cycle of the ticket
- Work assignment and monitoring the progress
- Process Improvement suggestions & improve quality of deliverables
- Participation in Technical & Management Reviews
- Effective resource utilization, optimization
- Participation in Customer communication reviews
- Provide Couching and Periodic feedback to the reports
- Ability to prepare the project plan, monitor and deliver on time.
- Thorough understanding of Risk Management Plan
- Build SME through cross-functional training
- Interaction with multiple locations
- Identify trainings, Knowledge Transfer and track the training for completeness
- Action plan and execution for the feedback received from customer
- Performance appraisal for the team. Identify the strengths and weakness

Tools/ Techniques
- Ability to identify new tools and techniques to improve the productivity and quality
- Thorough understanding about Requirement Management tools, Ticket tracking tools, Change Management tools etc.

Operations
- Monitoring and managing systems/service performance to meet 99.95% uptime.
- Conduct RCA?s and be part of peer reviews for RCA?s
- Capacity planning of system on quarterly basis
- Create and Maintain D