Application Support Analyst

hace 6 días

Heredia, Costa Rica Citi A tiempo completo

The Applications Support Analyst applies specialty area knowledge in monitoring, assessing, analyzing and/or evaluating processes and data. Identifies policy gaps and formulates policies. Interprets data and makes recommendations. Researches and interprets factual information. Identifies inconsistencies in data or results, defines business issues and formulates recommendations on policies, procedures or practices. Integrates established disciplinary knowledge within own specialty area with basic understanding of related industry practices. Good understanding of how the team interacts with others in accomplishing the objectives of the area. Develops working knowledge of industry practices and standards. Limited but direct impact on the business through the quality of the tasks/services provided. Impact of the job holder is restricted to own team. **Responsibilities**: - Analyzes existing system logic and uses evaluative judgment to make recommendations and implement enhancements or fixes. - Formulates and defines scope and objectives for changes through research and fact-finding combined with a basic understanding of business systems and industry standards; documents requirements. - Partners with appropriate development and production support areas. - Participates in validation and testing activities. - Applies good understanding of how the team interacts with others in accomplishing the objectives of the area. - Assesses the applicability of previous or similar experiences and evaluates options under circumstances not covered by procedures. - Has limited but direct impact on the business through quality of activities provided; impacts team and closely related teams. - Exchanges ideas and information in a concise and logical manner. - Performs other duties and functions as assigned **Qualifications**: - 1+ years experience in apps support procedures, concepts or basic understanding of either Incident, Problem or Change Management areas. - Knowledge of Unix and SQL commands: must know how to read and monitor logs through command line - Be able to work under pressure - Analytical and troubleshooting skills. - Bachelor’s/University degree in systems engineering, computer science of related field - ** UNIX and Scripting** - Working experience with Linux infrastructure - Experience writing Linux Shell scripts - Good Technical knowledge of Oracle SQL or MS SQL Server **Programming Languages and Middleware** - Good Technical Skills in Java ,JSON, XML, python - Knowledge of Business Objects **Scheduling and Monitoring Tools is a plus** - Autosys or relevant scheduling tools - AppDynamics or relevant scheduling tools - Splunk/ELK or relevant scheduling tools **DEVOPS and Cloud is a plus** - Exposure on GitHub, TeamCity, Maven, Ansible, Jenkins. - Good interpersonal and communication skills, great teammate - Advanced English - **Job Family Group**: Technology - **Job Family**: Applications Support - **Time Type**: Full time - Citi is an equal opportunity and affirmative action employer. Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. View the "**EEO is the Law**" poster. View the **EEO is the Law Supplement**. View the **EEO Policy Statement**. View the **Pay Transparency Posting

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