Manager, Data Governance

Company Description

At Palo Alto Networks® everything starts and ends with our mission:
Being the cybersecurity partner of choice, protecting our digital way of life.

We have the vision of a world where each day is safer and more secure than the one before. These aren’t easy goals to accomplish - but we’re not here for easy. We’re here for better. We are a company built on the foundation of challenging and disrupting the way things are done, and we’re looking for innovators who are as committed to shaping the future of cybersecurity as we are.

**Job Description**:
Palo Alto Networks® is the fastest-growing security company in history. If you are a motivated, intelligent, creative, and hardworking individual, then this is the place for you One of the keys to our success is our relentless focus on leveraging data to drive insights and decision making. Our Data Governance team is tasked with ensuring our data is governed, accurate, and reliable on a day to day basis. This includes managing urgent escalations, tracking and monitoring changes in data, and observing trends to guide system improvements. The Manager, Data Governance will drive data integrity on all fronts of the business through team management and other key initiatives. This position reports to the **Sr. Manager, Data Process & Governance** and will have a high degree of interaction with the Analytics, Business Operations, and IT functions across Palo Alto Networks.

**Responsibilities**:

- Manage the Service Desk Team responsible for account, crediting, and territory data in SFDC
- Serve as the primary escalation point for data discrepancies, service requests, and any other general inquiries
- Administer monthly audits and reports to ensure data accuracy and completeness
- Work cross functionally with stakeholders to drive process improvements
- Monitor and track key team metrics to build and maintain SLA standards and policies
- Perform weekly updates and provide guidance on team deliverables to identify process/policy gaps
- Coordinate with different stakeholders to perform ad-hoc investigations for data insights/update/reports
- Assist in organizing and implementing new policies driven by the Go-To-Market team in SFDC
- Assist in other Data Process Initiatives such as quarterly account data refresh and annual fiscal year transition
- May be required to perform user acceptance testing or other activities around account management

**Qualifications**:

- Interest in the concerns and topics related to data governance, hygiene, and organization
- Motivated to drive key initiatives in data integrity
- Comfortable with starting from scratch and being able to design and/or document processes
- Ability to work well with others
- Ability to speak fluently in business language
- Ability to manage multiple tasks simultaneously
- Ability to pick up new tools, platforms, and business processes
- Organized, proactive individual that can operate independently in solving complex problems with little guidance
- Ability to manage requestor escalations through appropriate channels
- SFDC knowledge is a must
- Able to articulate joining tables within a dataset(s)
- SQL knowledge is preferred but not required
- SAP knowledge is preferred but not required

Additional Information

We’re trailblazers that dream big, take risks, and challenge cybersecurity’s status quo. It’s simple: we can’t accomplish our mission without diverse teams innovating, together. To learn more about our dedication to inclusion and innovation, visit our Life at Palo Alto Networks page and our diversity website.

Covid-19 Vaccination Information for Palo Alto Networks Jobs

Vaccine requirements and disclosure obligations vary by country.
Unless applicable law requires otherwise, you must be vaccinated for COVID or qualify for a reasonable accommodation if:
The job requires accessing a company worksite
The job requires in-person customer contact and the customer has implemented such requirements
You choose to access a Palo Alto Networks worksite
If you have questions about the vaccine requirements of this particular position based on your location or job requirements, please inquire with the recruiter.

**Covid-19 Vaccination Information for Palo Alto Networks Jobs**
- Vaccine requirements and disclosure obligations vary by country.
- Unless applicable law requires otherwise, you must be vaccinated for COVID or qualify for a reasonable accommodation if:

- The job requires accessing a company worksite
- The job requires in-person customer contact and the customer has implemented such requirements
- You choose to access a Palo Alto Networks worksite
- If you have questions about the vaccine requirements of this particular position based on your location or job requirements, please inquire with the recruiter.