Business Analyst Iii

hace 1 semana

Heredia, Costa Rica Object Technology Solution A tiempo completo

**OTSI**
**Object Technology Solutions, Inc**) has an immediate opening for a Salesforce System Administrator/Support Specialist

SALESFORCE SYSTEM ADMINISTRATOR/SUPPORT SPECIALIST (REMOTE/HYBRID)

**DESCRIPTION**:
You will learn a lot by working with top-industry and extremely knowledgeable peers and teams such as Engineering, Sales/Partner/Pricing and Deal Operations, Product Owners, Compliance among many others on resolving support challenges related to system configuration, training gaps, operational and technical issues involving Sales and Operations business teams. It will also be directly involved in automation, optimization & simplification initiatives that help accelerate efficiency as part of VMWare´s focus to become a SaaS & Subscription-centered company.

**MAJOR RESPONSIBILITES**:

- You are expected to understand and to adapt to a business ecosystem that surrounds the SFDC platform, Tableau CRM, CPQ system and Sales business processes. You’ll be also expected to interact constantly with business and technical teams to find the best and most efficient solutions for internal customers, creating the best user experience possible. In addition, you be expected to get familiarized with processes and procedures around the sales environment and surrounding areas such as Partner/Channel ecosystem.
- You’ll build domain expertise in all our functional areas (marketing, quoting, pricing, renewals, partner, service and sales operations), to manage SFDC system design, configuration, system testing and deployment.
- You and your peers provide day-to-day support on SFDC/Tableau CRM/CPQ modules to internal users. In doing so, you will partner with support teams in business operations, product owners and engineering areas, including but not limited to solving medium-to-complex issues up to partnering with these teams to deliver robust solutions to defects and enhancements in the form of User Stories/Change Requests.
- You will be surrounded by an exciting and dynamic global team of SFDC system admins, product owners and implementation engineers which are all part of the Go-to-market, Customer and Analytics engineering organization (GCA Engineering) which sits within the CDTO (Chief Digital Transformation Office).

**SKILLS AND ABILITIES REQUIRED**:

- Experience in salesforce giving support or they could be salesforce admins who have no experience.

Please send your resume to

**About us**

Founded in 1999 and headquartered in Overland Park, Kansas, OTSI offers global reach and local delivery to companies of all sizes, from start-ups to Fortune 500s. Through offices across the US and around the world, we provide universal access to exceptional talent and innovative solutions in a variety of delivery models to reduce overall risk while optimizing outcomes; enabling our customers to thrive in a global economy.

Join us today, as we assure you 1500+ friends and a great career; Happiness begins at a great workplace

Working with OTSI gives you the assurance of a successful, fast-paced career. Exposure to infinite opportunities to learn and grow, familiarity with cutting-edge technologies, cross-domain experience and a harmonious environment are some of the prime attractions for a career-driven workforce.

Feel free to refer this opportunity to your friends and associates if you are not available. We have a referral policy.

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