Benefits Operations Specialist

Company Description

With fifteen years of experience developing, operating, and scaling the cloud, Zscaler serves thousands of enterprise customers around the world, including 450 of the Forbes Global 2000 organizations. In addition to protecting customers from damaging threats, such as ransomware and data exfiltration, it helps them slash costs, reduce complexity, and improve the user experience by eliminating stacks of latency-creating gateway appliances.

**Job Description**:
Reporting to the Global Benefits Operations Services Lead, the **Benefits Operations Specialist **will play a major role in the overall employee experience from the moment an employee joins a company, to the moment they leave, and everything in between. You will help develop and deliver a new Benefits concierge service to engage our employees when it matters the most through educating them on their benefits and directing them to the most beneficial support option.

**_ This role is based remote in anywhere in Costa Rica_**

**What you will be doing**:

- Track and maintain metrics and dashboards related to utilization of benefit programs.
- Collaborate with internal and external stakeholders for timely roll out of annual benefits enrollment.
- SLA adherence for processing and checking vendor invoices
- Administration of on-boarding new employees and throughout the employee life-cycle regarding benefit enrollment including leavers and off-cycle qualifying life events.
- Respond to and action employee requests/questions and resolving issues accordingly
- Receive, check and provide payroll with relevant payroll reports each month by the required due date
- Administer the updating of relevant benefits after any employee salary changes
- Raising insurance claims for short and long term sick leave
- Assist with administration of non-insured benefits programs - leave of absence, tuition reimbursement,
- Drive quarterly headcount audits with all benefit providers.
- Assist in driving process improvement projects to improve employee experience of benefit programs
- Work closely with internal business partners (Payroll, Finance, and Legal) on the day-today administration of Zscaler’s benefit programs.

**Qualifications**:

- Bachelor’s degree in business, Human Resources, or related field preferred
- 4+ years of HR benefits program operations experience
- Familiarity with payroll and benefits software systems
- Excellent written and verbal communication skills
- An attentive listener, who is able to gain a thorough grasp of customer needs.
- Strong knowledge and experience with MS Office (Excel, Word, PowerPoint)
- Driven and with the enthusiasm to work in a fast-paced environment
- Proven ability in making sound decisions with mínimal guidance
- Experience in a fast-growing technology organization, preferably SaaS product delivery
- Experience working in a global public company a plus
- Proven history of managing confidential information with utmost integrity

Additional Information

All your information will be kept confidential according to EEO guidelines.

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**What You Can Expect From Us**:

- An environment where you will be working on cutting edge technologies and architectures
- A fun, passionate and collaborative workplace
- Competitive salary and benefits, including equity

**Why Zscaler?**

People who excel at Zscaler are smart, motivated and share our values. Ask yourself: Do you want to team with the best talent in the industry? Do you want to work on disruptive technology? Do you thrive in a fluid work environment? Do you appreciate a company culture that enables individual and group success and celebrates achievement? If you said yes, we’d love to talk to you about joining our award-winning team.