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Alexa Operations Manager
hace 2 semanas
Bachelor's degree or higher
- 3+ years relevant experience managing customer service associates, data annotators, or other operational teams
- 4+ months experience as Acting Operations Manager in ADS
- Experience in understanding performance metrics and developing them, as required
- Experience working in cross-functional environment and responsible for driving organizational change using relevant data and business rationale
Job summary
Key job responsibilities
A day in the life
You will manage both people and processes.
**People management**:
- Manage operations on a day-to-day basis of 5-6 Team Managers who will manage 25 people each
- Carry out supervisory responsibilities in accordance with policies and procedures; responsibilities include interviewing, training and motivating employees; planning, assigning and directing work; rewarding and disciplining employees, and engaging in effective conflict resolution.
- Assist in developing and implementing training programs to improve the quality and productivity of the team.
- Communicate policies to team members and follow up to ensure compliance and consistency, taking corrective action as necessary and documenting the issue and actions taken.
- Own and drive performance metrics with the team.
- Manage both on-site and remote team members as necessary to meet headcount demands.
**Project management**:
- Adapt quickly to changing specifications and workflows.
- Track metrics around quality and productivity.
- Drive process improvements to enhance the operational efficiency of the team.
- Understand and effectively utilize resources provided by internal systems, departments, policies, and procedures.
- Develop, analyze, and improve new strategies and procedures.
- Develop and achieve performance goals and objectives to achieve results.
- Experience leading direct reports, including development and performance management
- Fluency in written and spoken English
About the team
We want to be Earth’s most trusted provider of labelled data for ML/AI solutions. We are working to achieve this by focusing on four key pillars; privacy, quality, delivery, and cost.
We support audio, text, image and video annotation. If we don't already have a pre-built workflow that meets requirements, it is straightforward for us to help you to build a custom workflow.
- Strong oral (speaking, listening, interpretation) and written communication skills
- Have relentlessly high standards and passion for process improvement
- Strong technical analysis skills; you are someone who wants to dive into the numbers and seek to understand
- Possess a sense of urgency and an appreciation for working in a fast-paced, deadline-oriented environment
- Comfort with ambiguity; ability to be flexible in a rapidly changing environment
- Exposure to process improvement/quality control tools and methods, such as Six Sigma/Lean Processes
- Project Management Experience
- Exceptional skills in data manipulation and analysis
