Food & Beverage Specialist

About JLL
- We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 91,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people and our communities.
Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.
Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.

**Responsibilities**: Governance & General Managemen
- Ensure compliance with approved SOPs for each service provided. If member identifies discrepancies between SOP implementation and coherent applicability, must escalate to update or implement local variances in SOP.
- Ensures compliance with SOPs for all Customer Experience contracted services, identifies and includes all variations applicable per site.
- Ensures compliance with standardized processes, policies and procedures by all parties executing services on behalf of.
- Support annual development of Site Operations Plan and execute Customer Experience projects & programs assigned.
- Provides visibility of opportunities in processes and programs for improvements.
- Participate and be engaged with meeting cadence (operational, strategic and best practice forums). Reporting.
- Provide operational service reporting on a monthly, quarterly and annual basis.
- Ensure information reported is accurate with systems information. Advise of any data issues to address data accuracy. Sourcing & Procurement
- Supports sourcing, selection, contracting and management of Tier Two providers.
- Onboard and train Tier Two Providers as may be required. Supplier Performance
- Validates all provider invoices related to soft services submitted for payment are appropriate and consistent with expenditure authorization limits and compliance guidelines.
- In coordination with, measure and track vendor performance against pre-defined set of success criteria and contract obligations utilizing metrics and KPIs where applicable.
- Manages T2 vendor relationship to ensure the adequate service delivery.

**Requirements**:
Bachelor’s degree in Hospitality, Business Administration and related fields.
2-4 years’ experience in facilities, hospitality or related field.
Managing soft services in corporate offices.
- Knowledge of vendor management for specialized services.
- Knowledge in budget management and financial analysis skills.
- Knowledge of local occupational health and safety requirements.

Fluent in Spanish (If Brazil, Portuguese) and intermediate English.

What you can expect from us
We succeed together and believe the best inspire the best, so we invest in supporting each other, learning together and celebrating our success.
Our Total Rewards program reflects our commitment to helping you achieve your career ambitions, recognizing your contributions, investing in your well-being and providing competitive benefits and pay.