Spanish Interpreter/operator

hace 2 semanas


San José, Costa Rica Lionbridge Technologies A tiempo completo

Spanish Interpreter/Operator

Summary

The Spanish Interpreter/Operator will have a hybrid role. He/she will work as an interpreter during periods of peak volume. When interpreting, he/she is primarily responsible for handling calls on demand and renders meaning of conversations in the consecutive mode between speakers of two different languages. The interpreter must possess good memory retention, note taking skills, recognize sensitive cultural differences, and be professional and courteous.

When interpreter services are not needed, the interpreter will switch roles in the Voice Portal and assist by connecting inbound customer calls to the appropriate interpreter. The split between interpretation and operator support will be determined by volume, demand, and coverage requirements and may vary at times as needed.

This position will need to support U.S. business hours, Monday-Friday.

**What You Will Do
- Provide complete and accurate over the phone interpretation in the English/Spanish languages during periods of peak call volume by following the complexity, clarity, tone, and style of speech from one language to another while upholding the correct rules for grammar and syntax in both languages.
- Have current knowledge and understanding of all Lionbridge glossaries and terminology lists and follow all interpretation procedures and protocol.
- Provide operator support by connecting inbound customer calls to the appropriate interpreter and assisting with other admin duties such as scheduling interpreters for appointments or assisting with interpreter correspondence.
- Employ excellent customer service and communication skills, clear enunciation, pleasant and professional voice as well as polite forms of expressions

**To Be Successful You Will Have
- 1 year + of experience in the language services/call center industry
- Ability/willingness to switch from operator to interpreter support and vice versa as needed
- Must be able to attend to multiple tasks in a high-pressure environment and possess an attention to detail.
- Ability to achieve monthly utilization benchmarks
- Excellent verbal/written communication skills in English and superior customer service skills.
- Computer literacy including ability to use the Microsoft Office suite, Chrome, Mozilla, and IE

**Education**

BA/BS Degree in business, languages, translation, interpretation, or related fields preferred

**In Return You Can Expect
- To work with great team members, who are as passionate as you
- To learn a ton and have your professional development as a priority.
- To contribute not only to our operational success, but also to our amazing team and to Lionbridge's People-First Culture.

**About Us



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