Professional Spanish Language Interpreter and Support Specialist
hace 2 semanas
**Job Overview**
Lionbridge Technologies is a leading provider of translation and localization solutions, connecting global customers with their clients across the world.
We are currently seeking an experienced Spanish Language Interpreter and Support Specialist to join our team in Waltham, Massachusetts.
About the Role:
The successful candidate will be responsible for providing accurate and complete over-the-phone interpretation services in English and Spanish, as well as supporting our voice portal operations.
Key Responsibilities:
- Provide expert-level interpretation services during peak call volumes, adhering to industry standards and guidelines.
- Support voice portal operations by connecting inbound customer calls to the appropriate interpreter, handling administrative duties, and assisting with scheduling and correspondence.
- Utilize excellent communication skills, both written and verbal, to provide exceptional customer service.
- Maintain up-to-date knowledge of Lionbridge glossaries and terminology lists, ensuring adherence to protocol and procedures.
- Work independently and collaboratively as part of a dynamic team, meeting monthly utilization benchmarks and performance expectations.
Requirements and Qualifications:
- 1+ year of experience in the language services/call center industry.
- Ability to work in a fast-paced environment, juggling multiple tasks while maintaining attention to detail.
- Excellent verbal and written communication skills in English, with superior customer service skills.
- Computer literacy and proficiency in Microsoft Office suite, Chrome, Mozilla, and IE.
- Bachelor's degree in business, languages, translation, interpretation, or related fields preferred.
What We Offer:
- Ongoing career opportunities at a repeat Forbes & Newsweek-listed 'Best Employer for Women', 'Best Employer for Diversity', 'Best Remote Employer', 'Best Large Employer', and 'Most Loved Workplace.'
- Partnership with a growing company that breaks barriers and builds bridges worldwide.
- A chance to work with a world-class platform, leveraging human and machine intelligence to forge understanding with clients.
- A commitment to equality and diversity, offering equal consideration to all qualified applicants.
About Lionbridge Technologies:
Lionbridge is a global leader in translation and localization solutions, operating solution centers in 24 countries. Our mission is to help companies connect with their global customers and employees by delivering culturally rich experiences.
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