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Senior Language Specialist
hace 2 semanas
Position Overview
The position of Senior Language Specialist at Lionbridge Technologies involves a hybrid role, combining interpretation and operator support. The successful candidate will be responsible for rendering accurate interpretations between English and Spanish during periods of peak call volume.
Key Responsibilities
- Provide complete and accurate over-the-phone interpretation in the English/Spanish languages by following the complexity, clarity, tone, and style of speech from one language to another while upholding the correct rules for grammar and syntax in both languages.
- Have current knowledge and understanding of all Lionbridge glossaries and terminology lists and follow all interpretation procedures and protocol.
- Adhere to performance benchmarks used to measure interpreter utilization.
- Provide operator support by connecting inbound customer calls to the appropriate interpreter and assisting with other administrative duties such as scheduling interpreters for appointments or assisting with interpreter correspondence.
- Follow all scripting for operators as set forth by management.
- Employ excellent customer service and communication skills, clear enunciation, pleasant and professional voice as well as polite forms of expression.
- Other duties as assigned.
Requirements
- 1 year + of experience in the language services/call center industry.
- Ability/willingness to switch from operator to interpreter support and vice versa as needed.
- Ability/willingness to work some Costa Rican holidays if requested.
- Must be able to attend to multiple tasks in a high-pressure environment and possess an attention to detail.
- Must be able to work independently and be reliable.
- Ability to achieve monthly utilization benchmarks.
- Excellent verbal/written communication skills in English and superior customer service skills.
- Computer literacy and ability to use the Microsoft Office suite, Chrome, Mozilla, and IE.
Education
BA/BS Degree in business, languages, translation, interpretation or related fields preferred.
