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OTC Collections Sr. Analyst

hace 3 semanas

San José, Costa Rica Bacardi A tiempo completo

**Your Opportunity**

This role has contact with many areas, and regions of the organization, allowing to have knowledge not only of the collection process, but also with the area of customer service, pricing, taxes, collection, and commercial finance, it is a unique role within the OTC organization, it is an excellent opportunity to make yourself known and be able to contribute in the BEST10**About You**

If you have excellent interpersonal relationships, a mindset of continuous improvement, you are detail-oriented with the ability to capture information in a clear, concise manner, and can adapt the information for various audiences. and ability to handle multiple and changing priorities while working in a matrixed organization, if you have knowledge in the collection process, SAP, and MS Tools, this is your opportunity to be part of this great family.**Responsibilities**:
**With our Consumer at the heart, your key focus will be to**:

- Execute the collections process cycle (customer contact, escalations, legal referrals, analysis and resolution of customers residuals, deductions, claims, and order release analysis) to accelerate cash collections, and reduce DSO and overdue percentage.
- Analysis of the generated data to determine a collection strategy (collection forecast, overdue projected)
- Complete monthly tasks such as SOX controls, reports and information delivered to key stake holders.
- Becoming a problem solver of issues reported by customers and key stake holders
- Coordination with the Cash Apps team to make sure accounts are reconciled and payments are applied accordingly
- Keep track and provide visibility of trends that produces issues of collectability (Disputes, Rebates deductions, returns, etc.)
- Attend regular touchpoint meetings with key stakeholders (Commercial team, local finance, Customer Service and Logistics) to share results, challenges and require support.

Skills and Experience

**The Skills & Experience needed to create your legacy**
- Minimum of 3-year professional collections experience (with different countries around the world and different cultures)
- Knowledge and experience with SAP (transactions: FBL5N, FBL1N, FBL3N ), and Microsoft Office Advanced Tools (Excel, Power Point, Outlook, One note, Teams )
- Experience communicating directly with senior leadership team, including managing issue resolution at high levels in the organization
- Strong and excellent problem-solving abilities with experience in process and quality analysis.
- Languages: Advanced Spanish, English (85% - 90%)

**Personal Qualities**
- Ability to work in a fast-paced environment and successfully manage a rapidly changing environment
- Conflict management skills.
- Works cooperatively as a member of a team and is committed to the overall team objectives rather than own interests.
- Healthy dissatisfaction with the status quo.
- Excellent problem-solving abilities with experience in process and quality analysis

Our culture

We share the passion and entrepreneurial flair of our founder and are guided by our three culture pillars - Fearless, Family and Founders, they inspire our Primos to be the best they can be and drive us forward in all we do. But what does this mean?
- Being Fearless; means adopting an agile mindset, being comfortable trying new things and taking risks. We are empowered to question, challenge and innovate.
- Family; We treat each other, and our communities, like Family. Always.
- Founders; The spirit of entrepreneurship is at the heart of everything we do. We see the business as if it’s our own. We do the right thing for the business and we all take accountability for our work.

When you join Bacardi, you become part of our family and gain more than just a job.
- Disclaimer: Bacardi is an equal opportunity employer that values workforce diversity. Diversity is core to our business: by embedding diversity into all aspects of our culture, we maximize the opportunity to achieve sustainable business success and growth. The duties and responsibilities described in the role profile might not be a comprehensive list._