Data Management Analyst

hace 1 hora

Heredia, Costa Rica BCD Travel Corporate A tiempo completo

**Data Management Analyst**
- Full-time, (home) based in Costa Rica_

We’re BCD Travel, one of the world’s leading corporate travel management companies with offices around the globe. We help our clients travel smart and achieve more. People join our company because we provide a dynamic work environment, where no two days are the same. And our people stay with us because we care about their work-life balance. But don’t just take our word for it: we've been voted top place to work and recognized by Investors in People, Flexjobs, and Forbes.

In this role you will utilize technology suite tools to develop data for the contact center. The Data Management Analyst will manipulate data between various systems, publish actionable data in standard reporting formats, and test client reactions for output. This individual also acts as a liaison in information exchange, requirement gathering, and problem resolution. You will be responsible for satisfying customer expectations by ensuring the data quality of reports and providing in-depth support for data integrity issues.

**A snapshot of this opportunity**
- Implement new reporting methods, tools, and reports for team and user efficiency
- Contribute to account assessment and account strategies
- Maintain internal product documents for highest level of accuracy and relevance
- Escalate errors to project team or appropriate resources for support
- Create testing plans that encompass all data or process elements for all user requirements
- Build and maintain dashboards, flash reporting and/or other scorecard requirements
- Support CCS staff with data analysis as requested to contribute to ongoing contact center efficiency projects, including scheduled, repeating requirements (dashboards, etc.) and unscheduled single project needs.
- Maintain support for version control and keep report library and reference material up to date

**How you can set yourself apart**
- Relevant years of experience in data reporting, analytical work, or a similar field
- Experience in business intelligence report development, query writing, optimization, and indexing
- Expert level knowledge of Microsoft Excel, and Access tools
- Thorough knowledge of database management and data manipulation
- You have dashboard and scorecard development experience

**What we offer you**

At BCD Travel, we work with highly motivated and passionate people. We value open communication, collaboration, and a flexible work-life balance. We offer unique, often global, experiences that empower you to develop and grow within the organization. Sustainability and helping others is also high on our list. We make a difference through charitable activities in our communities across the globe.

**About us**

**Interested?**

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- _Note: We’ll give preference to internal and/or furloughed employees._
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