Wfm Real Time Analyst/duty Monitor

**Work Location**: Heredia **Qualification**: High School Diploma **Experience**: Minimum 1 years of relevant experience **No of openings**: 3 The RTA is responsible for providing the program leaders support by monitoring agent adherence to published schedules, with the goal of ensuring adequate resources are available to manage incoming volumes in queues...

Company Description Experian is the world’s leading global information services company, unlocking the power of data to create more opportunities for consumers, businesses, and society. We are thrilled to share that **FORTUNE has named Experian one of the 100 Best Companies to work for**. In addition, for the last five years, we’ve been named in the...

Company Description Experian is the world’s leading global information services company, unlocking the power of data to create more opportunities for consumers, businesses, and society. We are thrilled to share that **FORTUNE has named Experian one of the 100 Best Companies to work for**. In addition, for the last five years, we’ve been named in the...

**Objective**: To assist with short and mid-range planning based on continuous analysis of forecasted requirements, trends, staffing variables, and real-time performance of operations based on workforce management principles for the contact center. The WFM 1 position must determine alternative plans to successfully meet key performance indicators (KPIs)...

2+ years of experience in an English contact center environment - Excellent analytical and mathematical skills. - Excellent written and verbal communication skills are required to interface effectively with staff, managements, and various other internal and external customers. - Advanced skills using Microsoft Excel in a business environment. - Flexibility...

549204BR **Why Kyndryl** Our world has never been more alive with opportunities and, at Kyndryl, we’re ready to seize them. We design, build, manage and modernize the mission-critical technology systems that the world depends on every day. Kyndryl is at the heart of progress — dedicated to helping companies and people grow strong. Our people are...

**Objective**: To assist with short and mid-range planning based on continuous analysis of forecasted requirements, trends, staffing variables and real time performance of operations based on workforce management principles for the contact center. The WFM 1 position must determine alternative plans to successfully meet key performance indicators (KPIs)...

**About the Role**: **Your Area of Focus**: - Monitor and analyze real-time metrics, including call volume, agent adherence, and service level targets. - Proactively respond to fluctuations in call volume and make dynamic decisions to maintain optimal service levels. - Monitor agent adherence to schedules and make real-time adjustments to ensure optimal...

**Responsibilities**: - Supports BAU/Routine eTime tasks of basic to moderate complexity - responds to and resolves tickets within assigned SLAs. Resolves time and attendance issues based on level of Analyst and site T&A Administrator access and utilizes ticket contact to educate site T&A Administrators on available training materials and access with...

**Role Title**: Associate System Support Analyst** **Business Unit**: IT Services** **Role Purpose**: The role of Associate System Support Analyst is to ensure successful completion of regular operational activities, monitor systems and services and report incidents to support teams. **Responsibilities**: The role covers 24/7 duties, shared by 4 shifts...

**SENIOR COLLECTIONS ANALYST**: Our team in **Heredia** currently has an opening for a **Senior Collections Analyst** > **YOUR ROLE & RESPONSIBILITIES**: Role purpose: Execute collection activities efficiently and effectively in compliance with company policies and procedures. Ensure collection of missed or outstanding payments from clients are...

Job Summary: The Quality Assurance Analyst will be responsible for auditing the accuracy of performed processes according to the client’s QA standards. The QA Analyst will evaluate back-office tasks & phone calls, conduct QA Disputes/Rebuttals process, QA Calibration, and coaching sessions as well as implementing Preventive / Corrective actions when...

Americas Business Risk & Control (R&C) Senior Analyst working within Enterprise Services and Public Affairs (ESPA) division supporting Americas (NAM/LATAM) Real Estate Services (RES), reporting into the Americas Head of Risk and Control for RES. RES provides real estate services and premises that are cost effective, safe and productive. The primary mission...

Comfort/experience communicating and influencing across job levels with both internal and external partners is a must. - Ability to push back, foresee potential issues, and advocate for relentless improvement. - Ability to deal with ambiguity easily, solve for both service level problems and the challenges of minute-to-minute change will be necessary. -...

**You're the brains behind our work.** You’re ready to bring your knowledge from the classroom to the boardroom, and Citi wants to help you get there. Whether it’s honing your skills or building your network, we know that success can’t come without growth. Our programs equip you with the knowledge and training you need to play a valuable role on your...

World Business Lenders (WBL) provides general purpose short-term real estate collateralized commercial loans to a broad customer base comprised of small and medium sized businesses throughout the United States that lack access to traditional funding. WBL services its loan portfolio and loan portfolios for third parties, specializing in the management of...

The Operations Support Talent & Learning Analyst is an intermediate level position responsible for providing operations support services, including but not limited to; record/documentation maintenance, storage & retrieval of records, account maintenance, imaging and the opening of accounts in coordination with the Operations - Core Team. Additionally, the...

**#ChangeMakers** **Ready to make an impact?** We develop, manufacture, and supply dental implants, clear aligners, instruments, CADCAM prosthetics and biomaterials for use in esthetic dentistry, tooth replacement and restoration solutions or to prevent tooth loss. We empower our employees to perform and make an impact, to question the status quo, to...

**Company Description** Experian is the world’s leading global information services company, unlocking the power of data to create more opportunities for consumers, businesses and society. We are thrilled to share that FORTUNE has named Experian one of the 100 Best Companies to work for. In addition, for the last five years we’ve been named in the 100...

Full-time Employee Status: Regular Role Type: Hybrid Department: Customer Service Schedule: Full Time Shift: Day Shift **Company Description**: - Experian is the world’s leading global information services company, unlocking the power of data to create more opportunities for consumers, businesses and society. We are thrilled to share that FORTUNE...