Time and Attendance Analyst

**Responsibilities**:

- Supports BAU/Routine eTime tasks of basic to moderate complexity - responds to and resolves tickets within assigned SLAs. Resolves time and attendance issues based on level of Analyst and site T&A Administrator access and utilizes ticket contact to educate site T&A Administrators on available training materials and access with system. Escalates payroll critical issues promptly and provides timely updates on trending issues.
- Collaborates with sites, T&A team and BTHR to analyze pay rule, accrual profile or other system’s issues that may require configuration. Collect all business requirements and submits ticketing to BTHR. Provides timely testing feedback and communicates status to site contact.
- Conducts regular and adhoc audits and reporting of the Workday Time Labor Management (TLM) and T&A system to ensure accurate data including active and termed licenses, clock/device assignments, active/inactive pay rules and accrual profiles, etc..
- As needed, provides project support such as report analysis or collection of site data for discovery, design input, testing and implementation support.

**Requirements**:
**Experience**
- 3+ years working with an automated time and attendance system with a mid+ size employer or in a customer-service capacity supporting multiple companies; preferably with an ADP, eTime or Kronos product but we will consider other comparable timekeeping systems as well.
- Experience in supporting moderate complexity end-to-end tickets that require collaboration with the site HR end-user, other system integration teams (e.g. Workday HCM), BTHR, and other stakeholders. Experience in a formal ticketing system (e,g, Salesforce, Workday) preferred.
- Advanced level, hands-on knowledge of the business facing functionality (how to navigate the site in a colleague, manager or payroll capacity; reporting and scheduling functionality, etc.) and a basic understanding of system configuration for hours calculations and time-off, the integration process with up and downstream systems and the role of time and attendance in an accurate payroll. (ERP system, Workday preferred).
- Intermediate level Excel (including pivot tables, vlookup), Word and PPT; Smartsheets required
- Experience in which they collected business requirements from end-users and served as a liaison between the business customer and the technology team
- Related working knowledge of basic HR laws including FLSA as well as effective HR processes, procedures, controls and compliance requirements; working knowledge of various state time and labor regulations preferred.
- Experience with data analysis, data manipulation and system documentation.
- Experience coordinating and/or managing HR technology projects preferred.
- Experience in a shared service center environment preferred.

**Education**
- Bachelor’s degree or equivalent education/training/experience in Management Information Systems, Human Resources, or related field required.
- Additional training and working knowledge of related systems (e.g. Workday, integrated incentive pay systems, etc.) and/or training in HR processes and functions desirable.

**SKILLS**:

- Excellent communication skills both verbal and written advanced English. (B2+)
- Demonstrated experience in building effective business partnerships and outcomes in a related work capacity.
- Demonstrated ability to effectively prioritize and manage multiple tasks and projects.
- Active participation in the life cycle of major project implementation is preferred. Project management experience is a plus.
- Analytical and problem-solving skills required. Attention to detail a must.
- Proficient verbal and written communication skills.
- A sense of urgency in solving customer requests to ensure timely resolution.
- An ability to work under significant pressure, multi-task, and meet deadlines.
- Demonstrate a high degree of confidentiality and sensitivity to compliance-related matters.
- Able to process complex information and identify solutions that meet both internal and business partner requirements.
- Demonstrate ability to handle ambiguity and fluid situations, demonstrating a pragmatic approach.
- Ability to interact with and support all levels of management to support them achieving HR goals/targets.
- Demonstrated ability to use appropriate judgment in knowing when to involve other resources (e.g., escalation) in decisions or actions.
- Knowledge of standard business practices and professionalism in a customer service environment are essential.
- Demonstrate ability to disseminate knowledge and techniques. Experience providing feedback to help others understand the rationale of desired outcomes and standards.

**Benefits**
- Hybrid (Ultra park II Lagunilla, Heredia)
- Private Medical Insurance
- Asociacion Solidarista
- Life Insurance
- Personal Day Off