IT Service Delivery Analyst

hace 2 días

Orotina, Costa Rica Emerson A tiempo completo

Specific Responsibilities
- Planning & Administration _
- Provide information and assist IT Service Delivery Supervisor when requested
- Follow and enforce Emerson policies regarding IT management, security, standards and procedures
- Assists users with business proposal generation, regarding our standards and policies
- IT Infrastructure & Support: _
- Always ensure optimum support for end-users within agreed service levels
- Ensure that relevant IT documentation is maintained and up to date
- Support and maintain the IT Infrastructure security standards to be compliant with the Emerson security policy
- Support and maintain the IT Infrastructure systems and data access - to be managed in collaboration with Service Desk
- Support and maintain the IT Infrastructure backup and recovery including Disaster Recovery Planning
- Support and maintain the IT Infrastructure asset management - including Hardware lifecycle management and SW licensing
- Support and maintain the IT Infrastructure audit compliance
- Support the appropriate level of service for a centrally provided and maintained IT Infrastructure for: server, clients, printers and other standardized peripherals, data communication (LAN, WAN, WLAN, VPN access and required components), voice communication (local and remote)
- Uses ServiceNow as the central point for all IT issues and service requests
- Communication: _
- Establish good working relationship with users and other sources of support and assistance
- Build the relationship between IT and the Business to become the trusted partner for delivering value and high levels of Service. All provided services must be aligned to Enterprise IT objectives and requirements.

Requirements:

- Education: _
- College/University degree in a related field or experience may be considered in lieu of formal education
- Experience _:

- 0-3 years’ experience within a general IT environment
- Skills/Knowhow _: _
- Uses basic understanding of the IT Field:

- VMware ESXi / VCenter knowledge
- Windows Server 2008/2012/2016
- Cisco networking knowledge
- CITRIX; MS Remote Access
- Active Directory, GPO & policy design and support
- Security & Compliance tools (e.g. Ivanti/LanDesk, WSUS, Symantec, FireEye)
- IP networking administration and services including DNS, DHCP
- Independently completes diverse tasks of the job and applies and enhances knowledge and skill in:

- Microsoft Windows Operating Systems 7 - 10
- Language: English
- Performs without assistance for:

- Spanish Language

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