IT Service Desk Agent

hace 6 días


Orotina, Costa Rica Kimberly-Clark A tiempo completo

En Kimberly Clark nos enfocamos en atraer y retener, a las personas más talentosas y profesionales que deseen unirse al mejor equipo global, brindando oportunidades de crecimiento interno así como el mejor ambiente laboral para trabajar. Actualmente nos encontramos en la búsqueda del puesto **IT Service Desk Agent **para ser parte del equipo de soporte de Latinoamérica. **Funciones** - Responsable del proceso "end to end" para la solución de problemas y necesidades de usuarios. - Atender ya sea por teléfono, correo electrónico o chats a los clientes internos. - Soporte en aplicaciones corporativas de la empresa tanto móviles como de escritorio - Identificar áreas de oportunidad, innovación y mejora continua. **Requisitos** - Estudiante avanzado en carreras de ingeniería en sistemas, informática, software, redes, programación o afines. - 1+ años de experiência previa en roles similares como soporte técnico o call center técnico. - Manejo intermedio-avanzado de inglés y portugués (portugués deseable) - Conocimiento en sistemas operativos, office 365 y aplicaciones móviles. - Experiência trabajando con sistemas de documentación de incidentes (tickets) y categorización según urgencia (Service Now por ejemplo) - Alta capacidad de comunicación y servicio al cliente. - Habilidades analíticas y de trabajo en equipo.


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