Payments Project Execution

**Job Description**:
Company Description

Visa Inc. is a global payments technology company that connects consumers, businesses, financial institutions, and governments in more than 200 countries and territories, enabling them to use digital currency instead of cash and checks.

Visa Consulting and Analytics (VCA), the consulting arm of Visa, is a global team of industry experts in strategy, marketing, operations, risk and economics consulting, with decades of experience in the payments industry. Our VCA teams offers:

- Consulting services customized to the needs of Visa client’s business objectives and strategy
- Business and economic insights and perspectives that impact business and investment decisions
- Self-service digital solutions Visa clients can leverage to improve performance in product, marketing, and operations
- Proven data-driven marketing strategies to increase clients’ ROI

As part of its consulting service line, VCA offers Managed Services (VMS), which is a full cycle solution for the implementation of enterprise programs and portfolio strategies, ensuring strategy implementation through profitable lifecycle programs and portfolio management execution. Managed Services acts as a true extension of Visa Clients’ team bringing together expertise, capabilities, resources, and scale to enhance performance and increase profitability.

**Job Description**:
The Managed Services Manager will support the design, implementation, and execution of VCA’s recommendations. This individual will shape delivery frameworks and methodologies and lead end-to-end implementation of customer lifecycle programs, card portfolio solutions, product development/redesign projects, process improvements, and any enablement required to drive payment volume, revenue growth and efficiencies on behalf of our partners across the LAC region.

This role will combine business intelligence with Visa’s data assets, proprietary analytical solutions, cutting edge digital platforms, program capabilities, best practices, and partnerships to enable engaging interactions, optimized results and product enhancements.

Specific duties and responsibilities for this position include but are not limited to:

- Program and Project Management: Understand Partner’s needs and plan an agile delivery leveraging frameworks, best practices, and capabilities. Provide guidance, oversight and accountability for programs including coordination with internal teams and external providers. Establish timelines of projects and ensure execution meets quality and deadlines.
- Performance Management: Track and measure program KPI’s and establish A/B testing to determine a cause effect relationship. Leverage cutting edge reporting tools (QlikView, tableau or similar) to design and disseminate program facts and results. Analyze results, provide insights, and foster a virtuous cycle of continuous improvement.
- Collaboration: Serve as liaison with functional teams ensuring consistency and collaborative working environment throughout Visa’s local, regional, and global groups.
- Client Facing: Cultivate and manage a pipeline of work with clients, from identifying potential opportunities to close engagements.

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

**Qualifications**:

- Bachelor's degree in quantitative fields such as business administration, economics, finance, computer science, engineering, industrial engineering. Master’s Degree in related fields a plus.
- 5+ years of relevant experience in financial services industry, banking, cards management, payments, consulting or similar.
- Problem solving ability with strategic focus on influencing ROI. Understanding of cards P&L structure, payments dynamics, and critical factors driving profitability.
- Proven track record of developing new client relationships and generating leads to successful client engagements.
- Project management skills are key requirements given that this role involves managing multiple projects with multiple stakeholders and multiple markets simultaneously.
- Ability to help drive collaborative scrum and similar events (backlog refinement, sprint planning, and sprint review).
- Passionate, self-motivated, results oriented individual with the ability to handle numerous projects concurrently.
- Executive presence including excellent communication and presentations skills, written and verbal, and ability to communicate at all levels within large organizations
- PM Certification and/or Scrum Master are a plus
- Experienced in using Agile backlog management tools (JIRA, Confluence) is a plus
- English and Spanish required (written, verbal) (Portuguese a plus).

Additional Information
Visa is an EEO Employer. Qualified ap