Associate Customer Support
hace 1 semana
**_ Responsibilities: _**
- Responsible for validating customer entitlement, log case for the purpose of routing or dispatching an end-user to the proper resources.
- Monitor the service event through completion for compliance.
- Manage the service requests of customers through different access channels.
- Reviews customer feedback related to customer entitlement & case management and analysis of statistics related to customer access (phone) & case management. Provide resolution and feedback based on analysis.
- Participates/leads in projects for process or quality improvements.
- Works with escalated customers and recommends actions in post incident reviews.
- Manages multiple tasks or cases simultaneously with mínimal supervision May act as a mentor or trainer in the team.
**_ Education and Experience Required: _**
High school education or equivalent. Typically requires 2-5 years general experience, or equivalent combination of experience and college level education.
**_ Knowledge and Skills: _**
- Superior communication skills both written and verbal (90% or C1 proficiency)
- Experience in customer facing role either remote or face to face
- Understands internal processes and tools
- Computer proficiency
- Problem solving skills
- Accuracy in data entry
- Excellent fluency in language to be supported.
- Experience in a phone based remote role
- Familiarity with computer technology
- Time management skills
- Oversee compliance with operating procedures and standards
- Experience in call routing and processes as well as case logging systems and obligation systems
- Strong understanding of internal processes, tools and usage of such tools in managing daily tasks
- Ability to mentor and train new agents
-
Associate Customer Support
hace 2 semanas
San José, Costa Rica DXC Technology A tiempo completo**_ Responsibilities: _** - Responsible for validating customer entitlement, log case for the purpose of routing or dispatching an end-user to the proper resources. - Monitor the service event through completion for compliance. - Manage the service requests of customers through different access channels. - Reviews customer feedback related to customer...
-
Customer Service Associate
hace 2 semanas
San José, Costa Rica TransPerfect A tiempo completo**TransPerfect Is More Than Just a Job **Our greatest asset is our people, and nothing is more important to us than ensuring that everyone knows that. Each of our 100+ offices has its own individual identity, and each also has its own unique rewards. Customer Service Associates are responsible for in-bound calls displaying great customer service skills to...
-
Associate Customer Success Manager
hace 1 semana
San José, Costa Rica Syniverse A tiempo completoSyniverse is the world’s most connected company. Whether we’re developing the technology that enables intelligent cars to safely react to traffic changes or freeing travelers to explore by keeping their devices online wherever they go, we believe in leading the world forward. Which is why we work with some of the world’s most recognized brands. Eight...
-
Operations and Support Associate
hace 1 semana
San José, Costa Rica Emora Health A tiempo completo**Emora Health - Operations Associate** **Who We Are at Emora Health**: Emora Health is a provider of virtual behavioral therapy for the millions of youth in need of care. Our platform matches families with therapists to provide care for children, teens and young adults with a range of conditions including ADHD, Anxiety, Depression, Trauma, as well as other...
-
Senior Program Manager, Differentiated Support
hace 2 semanas
San José, Costa Rica Amazon Support Services Costa Rica SRL - B20 A tiempo completo5+ years of program or project management experience - Experience using data and metrics to determine and drive improvements - Experience owning program strategy, end to end delivery, and communicating results to senior leadership Are you passionate about improving the quality of customer experiences? Do you strive to create customer-centric solutions that...
-
On-site Customer Service Associate
hace 1 semana
San José, Costa Rica Amazon Support Services Costa Rica SRL A tiempo completo**Key Responsibilities**: Use tools and programs to navigate the website, research accounts, review options and solutions for customers, and communicate them effectively. Actively problem solve and innovate on behalf of customers with good judgment to ensure the appropriate customer outcome. Follow detailed verbal and written instructions. Ability to...
-
Sales Associate
hace 2 semanas
San José, Costa Rica 360training A tiempo completo360training offers a compelling compensation package that ties to performance and impact. We offer quality health plans to meet a variety of needs, life and disability benefits, a retirement savings plan with company match, and a Flexible Time Off program. **Sales Associate** We are looking for a Sales Associate to join our sales team. This position will...
-
Customer Support Engineer
hace 1 semana
San José, Costa Rica Appvance.ai A tiempo completo**About the Role**: To further accelerate, Appvance is seeking an experienced Customer Support Engineer to join our Customer Success Team. You will be responsible for day-to-day technical interactions with our most high-visibility clients and partners. A major function of this role is collaborating with Development and Services teams to ensure delivery of...
-
Destination Planning Associate
hace 1 semana
San José Province, Costa Rica Kim Luxe Travel A tiempo completoWe are looking for a Destination Planning Associate to help travelers explore destination options and prepare trip plans remotely. This role suits someone who enjoys research, coordination, and offering friendly support throughout the planning process. Key Responsibilities: Research travel destinations and provide helpful insights Assist clients in comparing...
-
Visual Design Associate, Digiflex
hace 1 semana
San José, Costa Rica Amazon Support Services Costa Rica SRL A tiempo completoBASIC QUALIFICATIONS - Expert Knowledge of Photoshop, Illustrator - Educational qualification of Bachelor’s Degree. Or equivalent experience - Ability to work with mínimal supervision. - Comfort working in a fast paced, highly collaborative, dynamic work environment. - Willingness to support several projects at one time, and to accept reprioritization as...