Customer Success Manager

hace 1 semana

Santa Ana, Costa Rica Nitel A tiempo completo

**the position**

You are all about the customer You can't just deliver customer service...you are compelled to deliver AWESOME You are the liaison between Nitel and the customer and serve as the customer’s advocate. You focus on driving customer engagement and maximizing their perceived value of Nitel’s solutions leading to revenue retention and discovering incremental growth opportunities. You support the customer and set the appropriate expectations across the customer journey while also educating customers on how to leverage tools, resources, products, and services to run and grow their business. You own the customer’s success plan, interact with all key personas, and execute plays to deliver results across all Nitel products, solutions and services which include but are not limited to: SD-WAN, MPLS, SIP Trunking, Cloud Connectivity, and Managed Security.

**what you’ll do**
- Ensure our customers love Nitel Communicate Nitel’s value proposition and continually reaffirm with customers and agents.
- Own customer success plans and orchestrate key plays across Nitel.
- Leverage customer feedback, activity, and insights, to drive improvements to Nitel products and solutions.
- Assume ownership of customer health and engagement, including maximizing revenue under contract.
- Respond to requests, inquiries, or escalations in a timely manner, leveraging internal resources, processes, and protocols.
- Manage relationships with all points of contact within a client’s organization to ensure ongoing customer satisfaction, as well as Nitel partners and internal customers.
- Execute in concert with the service delivery organization to provide a seamless experience for our customers.
- Create proposals and/or presentations.

**what you’ll bring to succeed**
- Bachelor's degree (BA, BS) in related field
- Initiative-taking with an ‘ownership’ mentality
- 4+ years’ experience in customer success, account management, sales, and/or project management
- Knowledge of telecommunication products and services is a strong plus, but not required
- Comfort to communicate with authority to customer users and stakeholders
- Ability to ‘manage up’ and drive results on behalf of your customers
- Diligence, strong organizational skills, with an absolute focus on quality of work
- Strong written, communication and presentation skills to compose proposals, write routine letters, and present a Nitel solution and maintain influential relationships at all levels within the customer's organization
- Innovative critical thinking skills to resolve customer challenges and drive engagement
- Ability to prioritize, multi-task and perform effectively under pressure

**what we believe**
- Put Customers First
- Think as an Owner
- We Win as a Team
- Act with Integrity
- Be Better Every Day

  • Customer Success Manager

    hace 2 semanas

    Santa Ana, Costa Rica Hewlett Packard A tiempo completo

    **Job Summary** - This role is responsible for creating and executing account business plans and customer success plans while handling monitoring and analyzing deal’s P&L performance to ensure overall success. The role supports the end-to-end execution of deals including proposal, negotiation, delivery, contract renewal etc. **Responsibilities** - Creates...

  • Manager, Technology Operations

    hace 7 días

    Santa Ana, Costa Rica Western Union A tiempo completo

    **Manager, Technology Operations - Santa Ana, Costa Rica** Do you want to do work on a massively global scale with a FINTECH company that is poised to revolutionize the industry? Come join our growing team and help shape our company’s digital capabilities and revolutionize an industry! Join Western Union as Manager, Technology Operations. **Motivated by...

  • Customer Service Analyst 1-support

    hace 1 semana

    Santa Ana, Costa Rica Oracle A tiempo completo

    Customer Service Analyst 1-Support-220009O4 **Applicants are required to read, write, and speak the following languages***: English **Preferred Qualifications** **Global Customer HUB - HSGBU Support Engineer** The HSGBU Support engineer provides dedicated support to Oracle Health Sciences Business Unit and specifically Oracle's Pharmaceutical customers...

  • Specialist, Operations

    hace 1 semana

    Santa Ana, Costa Rica Western Union A tiempo completo

    **Specialist, Operations (Account manager) - Santa Ana, Costa Rica** Do you like to help agencies grow and sustain our shared success? Are you fueled by data and growth? Are you interested in joining a globally diverse organization where our unique contributions are recognized and celebrated, allowing each of us to thrive? Then, it’s time to join Western...

  • Tam Snr Manager

    hace 4 días

    Santa Ana, Costa Rica Oracle A tiempo completo

    TAM Snr Manager-22000E0T **Applicants are required to read, write, and speak the following languages***: English, Spanish **Detailed Description and Job Requirements** This position will be responsible for managing a delivery team responsible for providing customers with the guidance and support needed throughout the full life cycle of implementation to...

  • Manager, Digital Banking Operations

    hace 1 día

    Santa Ana, Costa Rica Western Union A tiempo completo

    **Manager, Digital Banking Operations** - Santa Ana, Costa Rica** Are you ready to join a growing Decision Sciences team in a global company that customers depend on to prevent fraudulent transactions? Do you enjoy using hard data and metrics to back up assumptions? Join Western Union as Manager, Digital Banking Operations. **Western Union powers your...

  • User Experience

    hace 3 días

    Santa Ana, Costa Rica Western Union A tiempo completo

    **User Experience (UX) and User Interface (UI) Manager**- Santa Ana, Costa Rica** Are you willing to leverage your end-to-end UX skills to conceptualize product designs? Do you aspire to motivate and develop a successful team of specialists? User Experience (UX) and User Interface (UI) Manager. **Motivated by our values: purpose driven, globally minded,...

  • Manager, Communications

    hace 2 semanas

    Santa Ana, Costa Rica Western Union A tiempo completo

    **Manager, Communications - Santa Costa Rica** Are you a passionate, creative storyteller who uses critical insights and trends to manage and evolve operational communications strategies, content, channels, and programs to drive stakeholder engagement? Are you interested in joining a globally diverse organization where our unique contributions are...

  • Customer Support Associate

    hace 2 semanas

    Santa Ana, Costa Rica Convera A tiempo completo

    **Costumer Support Associate/Collector** **You will be responsible for**: **Outstanding Invoices -50% of the time** - Daily monitoring of outstanding invoices. - Thorough investigation before contacting the customer. - Intellimatch / Sales Force updated with contact made and conversation around outstanding's. - Daily reporting to the GTM team and Operations...

  • Digital Risk Decision Science Manager

    hace 1 semana

    Santa Ana, Costa Rica Western Union A tiempo completo

    **Digital Risk Decision Science Manager - Santa Ana, Costa Rica** Are you energized by analyzing data? Are you ready to join an advanced team in a global company that customers depend on to prevent fraudulent transactions? Then it’s time to join Western Union as our next Decision Science Manager for Digital Risk area. **Western Union powers your...