Talent Acquisitions Operation Manager Latam

hace 2 semanas

Heredia, Costa Rica Citi A tiempo completo

Looking for your next career opportunity in HR? Take this unique opportunity and join Citi’s Talent Acquisitions Operation Team

In this senior manager role, you will be leading the expanding Talent Acquisition Operations team in LATAM who is responsible for interview scheduling, background screening, offer creation and onboarding new hires for the LATAM region. The overall objective of this role is to ensure the seamless delivery of operations support services in alignment with Citi operations support infrastructure and processes.

**Responsibilities**:

- Design, oversee, and evaluate operative strategies to have efficient processes, improve the customer experience, and reduce losses to the institution
- Review processes, procedures, strategy changes, and capacity plans to ensure productivity and turnaround time according to Service Level Agreements (SLAs)
- Oversee all policies and procedures are in place to ensure operations run within the highest quality standards, risk is minimized and customers have a positive experience
- Design strategies that generate improvements and participate in improvement projects with internal and external stakeholders
- Monitor the team’s quality and efficiency of end results
- Manage regional budget and productivity targets including workforce planning to meet both business demands and financial targets
- Acts as SME to senior stakeholders and other team members, advise on complex cases
- Partner with senior line directors to identify opportunities and communicate solutions and analysis back to senior management
Perform people management tasks (performance evaluation, hiring, training and development, disciplinary actions) and maintain appropriate staffing requirements

**Qualifications**:

- 10+ years of relevant experience
- Strong leadership skills and experience in managing teams in service delivery management at various levels of complex organizations
- Proven track record in leading re-engineering and change within an organization across multiple countries
- Extensive knowledge in operations management tools, methods and techniques
- Strong interpersonal, relationship building, influencing and conflict resolution skills
- Team player with the ability to manage in a matrixed environment
- Change agent; demonstrated bias for action and sense of urgency.
- Excellent written and oral communication skills, including presentation skills, to all levels in the organization including senior level
- High intellectual curiosity. Strong analytical and cognitive skills with ability to translate into actionable business decisions and execution plans
- Ability to work within a global environment with virtual teams
- Ability to multi-task and appropriately prioritize tasks
- Ability to work in a fast-paced, dynamic environment
- Strives for “best in class” practices
- Fluent English and Spanish
- Bachelor’s degree/University degree or equivalent experience
- Master’s degree preferred
- **Job Family Group**:
Operations - Core
- **Job Family**:
Operations Support
- **Time Type**:
Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

View the "**EEO is the Law**" poster. View the **EEO is the Law Supplement**.

View the **EEO Policy Statement**.

View the **Pay Transparency Posting

  • Operation Supervisor

    hace 5 horas

    Heredia, Costa Rica Prodigious A tiempo completo

    Company Description Publicis Global Delivery is the talent powerhouse of Publicis Groupe, the largest global communications group. We make sure to hire, boost and develop the best people worldwide to deliver outstanding work for the most prominent clients within the Groupe. In LATAM, we are over 1,700 passionate employees that love to push boundaries and...

  • Talent Acquisition Team Lead

    hace 6 días

    Heredia, Costa Rica Auxis A tiempo completo

    Job Summary: The purpose of the Team Lead, Talent Acquisition is to lead daily tasks related to analysis, execution, and support of the Talent Acquisition area, in addition to being an overall SME for all services and processes under scope. Maintain the utmost confidentiality in dealing with employee records and business information. Provides task direction,...

  • Ops Sup Group Manager

    hace 5 días

    Heredia, Costa Rica Citi A tiempo completo

    The Latam Staffing Office Manager is accountable for management of the Non-Employee Staffing Office relationship across our LATAM countries as well as leading our recruitment efforts for Staff Augmentation hiring across LATAM and our Global Issues Management team. Requires a strong problem solver with a keen appreciation and skill in stakeholder relationship...

  • Vice President

    hace 5 horas

    Heredia, Costa Rica Moody's A tiempo completo

    **People Strategy Costa Rica & LATAM** - Define and build a people strategy that addresses and assesses the unique needs of Service Hub in Costa Rica & LATAM and bridges both people and business priorities to bolster business objectives and improve key people metrics in employee retention and engagement. - In cooperation with the Country Service head,...

  • Cti Enterprise Command Center

    hace 1 semana

    Heredia, Costa Rica Citi A tiempo completo

    The Infrastructure Group Manager is a senior management-level position responsible for managing and guiding a team that ensures efficient and effective Citi infrastructure in coordination with the Technology Team. The overall objective of this role is to use infrastructure technology knowledge and identified policies to process data, resolve issues and...

  • Finance Manager-commercial/operation Finance

    hace 1 semana

    Heredia, Costa Rica British American Tobacco A tiempo completo

    **BAT is evolving at pace - truly like no other organisation.** **To achieve the ambition, we have set for ourselves, we are looking for colleagues who are ready to live our ethos every day. Come be a part of this journey!** **BAT COSTA RICA IS LOOKING FOR A FINANCE MANAGER-COMMERCIAL/OPERATION FINANCE (PIPELINE)** **SENIORITY...

  • Assistant Commercial

    hace 1 semana

    Heredia, Costa Rica British American Tobacco A tiempo completo

    **BAT is evolving at pace - truly like no other organisation.** **To achieve the ambition, we have set for ourselves, we are looking for colleagues who are ready to live our ethos every day. Come be a part of this journey!** **BAT COSTA RICA IS LOOKING FOR AN ASSISTANT COMMERCIAL (OPERATION FINANCE MANAGER) (PIPELINE)** **SENIORITY...

  • Project Manager- Integrations

    hace 2 días

    Heredia, Costa Rica 360training A tiempo completo

    **360training**: **Project Manager - Integrations**: The Project Manager, Integrations position will focus on driving the successful integration of our various company acquisitions. Focus will be on **Responsibilities**: - Assignment grading for our online instructor led mortgage training courses, as needed. - Serving as a Proctor for webinar-based...

  • HRss Latam Payroll Operations Head

    hace 7 días

    Heredia, Costa Rica Citi A tiempo completo

    The LATAM Payroll Ops Head will be accountable for effectively and efficiently managing all operational and managerial aspects of People, Processes and Partners related to Payroll Operations. This role should ensure people growth, development and accountability. Ensure robust governance and control over the e2e payroll operations. Work closely with all...

  • Latam Finance Controls Centralization Unit Lead

    hace 2 semanas

    Heredia, Costa Rica Citi A tiempo completo

    **_Excited to grow your career?_** We value our talented employees, and whenever possible strive to help one of our associates grow professionally before recruiting new talent to our open positions. If you think the open position you see is right for you, we encourage you to apply! Our people make all the difference in our success.This career opportunity is...