Customer Service

hace 6 días


Santa Ana, Costa Rica Infotree Global Solutions A tiempo completo

HYBRID - Santa Ana

11 MESES

COLLECTIONS

Performs operational support of the Risk Management team which is responsible for the investigation, participation in the collection of outstanding receivables and root cause tracking of collection items resulting from the daily settlement processing for a host Money transfer or and bill payments products. This includes the recovery of funds. Responsibilities include A/R reviews, database/customer maintenance, negotiation of receivable settlements with agents, and management reporting. Ensures accurate and complete processing of Receivables, Investigates and resolves discrepancies, escalating issues to next management level as necessary.

Job Duties:
Performs one or more of the following operational support functions: Accounts Receivable reviews/investigations, negotiation of receivable settlements, remittance tracking, database maintenance, documentation control, and tracking of collection agency placements.

Ensure all requests are processed accurately and within Service Level Agreements. For low volume agents.

Work with Supervisor to ensure all assigned agent accounts are reconciled in order to have a solid starting point for recovering funds.

Performs various administrative functions including standard management reporting requirements and continue to maintain agents reconciled to achieve collection effort goals

Experience/Skills:
1 year college degree in business administration preferred or equivalent experience.

1 year experience in consumer and/or commercial collections - preferred.

Strong written, verbal English.

Knowledge in excel.

Detail oriented, excellent organizational and operational skills, ability to identify key issues and multi-task under tight deadlines.

Tipo de puesto: Tiempo completo, Temporal
Duración del contrato: 11 meses

Salario: Hasta ₡525,000.00 al mes

Pregunta(s) de postulación:

- Leiste las generalidades del puesto?

Idioma:

- ingles avanzado (Obligatorio)



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