Global Channel Services

hace 2 semanas

Orotina, Costa Rica 3M A tiempo completo

**Job Description**:
3M is seeking passionate and driven Customer Account Analyst(s) for the Global Channel Services. The person hired for the position of Customer Account Analyst will be responsible for the Customer service activities in support of international customers.

**Primary Responsibilities include but are not limited to the following**:

- Accurately enter required data and process orders in accordance with department procedures.
- Identify and probe for customer’s needs, clarify information, research issues and provide alternatives as needed.
- Refer requests for service or information outside departments' responsibility appropriately.
- Escalate special customer or service center requests or problem issues as appropriate to a supervisor or designated representative.
- Notify supervisor or designated representative of issues or trends with impact on customer satisfaction.
- Participate in any and all reasonable work activities as assigned and deemed appropriate by management including but not limited to over time.
- Achieve and maintain Performance Objectives.

**Basic Qualifications**:

- Bachelor’s degree in progress.
- English intermediate.
- At least 1- 2 years of customer service experience - order management.
- Capable of multitasking and toggling through 4-5 different systems (dual screens)
- Flexible & Adaptable - with schedule, workflow processes and priorities.
- Capability to work effectively and exercise sound business judgment in a team environment, as well as independently.
- Operate independently without close supervision.
- Ability to convey a positive customer service and team-oriented attitude.
- Maintain complete confidentiality and discretion in business relationships.
- Ability to maintain confidentiality and exercise discretion in all business dealings.
- Availability to work from the office when needed as well as work from home.

**Preferred Qualifications**:

- Experience with Reports generating, analyzing, and presenting data in an easy to understand format
- The individual must be highly organized, have great attention to details, analytical, has a customer first mindset and be able to work in a fast-paced environment
- SAP and SalesForce knowledge could be considered as a plus

**Supporting Your Well-being**
3M offers many programs to help you live your best life - both physically and financially. To ensure competitive pay and benefits, 3M regularly benchmarks with other companies that are comparable in size and scope.

**Imagine your future in 3M**

3M es un empleador que ofrece las mismas oportunidades. 3M no discriminará a ningún solicitante de empleo por razones de raza, color, edad, religión, sexo, orientación sexual, identidad o expresión de género, origen nacional, discapacidad o estado de veterano.

Our approach to flexibility is called Work Your Way, which puts employees first and drives well-being in ways that enable 3M’s business and performance goals. You have flexibility in where and when work gets done. It all depends on where and when you can do your best work.

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