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Support Engineer Salesforce
hace 3 semanas
Equifax is where you can power your possible. If you want to achieve your true potential, chart new paths, develop new skills, collaborate with bright minds, and make a meaningful impact, we want to hear from you.
In this role, you will have the exciting opportunity of helping Equifax customers by providing helpdesk support to our Credit Management platform based in Salesforce. This position works closely with customers to troubleshoot and resolve day-to-day issues via tickets within the expected timeframes.
**What you’ll do**
- Handle customer requests, tickets, and incidents regarding technical issues related to our credit management platform.
- Ensure all reported issues are logged with appropriate detail, and track them for completion.
- Provide support from **Monday to Friday from 3:00 pm to 10:00 pm.**
**What experience you need**
- College degree in software engineering, computer science, and data analytics.
- 1 year with API development skills, XML, JSON, and other coding languages
- 1 year of experience in Agile/scrum methodologies.
- English proficiency (B2/C1)
**What could set you apart**
- Experience in Apex / Salesforce development skills
- Experience in other programming/scripting languages such as Python, Linux, and database development.
- Ability to quickly assess and troubleshoot issues.
We offer comprehensive compensation and healthcare packages, on-site doctor, paramedics service 24/7, life insurance, gym facilities, collaborative workspaces, free transportation and parking, subsidized cafeteria, solidarity association, and organizational growth potential through our online learning platform with guided career tracks.
Equifax is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
