Salesforce Administrator

hace 4 días

San José, Costa Rica Palo Alto Networks A tiempo completo

Company Description

At Palo Alto Networks everything starts and ends with our mission:
Being the cybersecurity partner of choice, protecting our digital way of life.
We are a company built on the foundation of challenging and disrupting the way things are done, and we are looking for innovators who are as committed to shaping the future of cybersecurity as we are. We have the vision of a world where each day is safer and more secure than the one before. These aren’t easy goals to accomplish — but we’re not here for easy. We’re here for better. We are a company built on the foundation of challenging and disrupting the way things are done, and we’re looking for innovators who are as committed to shaping the future of cybersecurity as we are.

Disruption is at the core of our technology and on our way of work to meet the needs of our employees now and in the future through FLEXWORK, our approach to how we work. We’re changing the nature of work from benefits to learning, location to leadership, we’ve rethought and recreated every aspect of the employee experience at Palo Alto Networks. And because it FLEXes around each individual employee based on their individual choices, employees are empowered to push boundaries and help us all evolve, together.

**Job Description**:
The Business Systems Administrator is a member of the Sales Operations Systems Team within the Center of Excellence Organization. This role helps to ensure systemic accuracy and usability of our sales tools through timely and accurate resolution of support tickets. Primary sales tools to be supported will include, but not be limited to Salesforce, Salesforce CPQ (FKA Steelbrick), Callidus CPQ, Clari, People.ai, and ClosePlan.

**Responsibilities**:

- Assign, troubleshoot, and resolve tickets from sales users related to Salesforce, Salesforce CPQ (FKA Steelbrick), Callidus CPQ, Clari, People.ai, and ClosePlan, and other sales tools.
- Manage a fast-paced queue of support requests, driving all issues to resolution with a strong focus on customer satisfaction and efficient task execution.
- Triage Level 2 tickets to the right stakeholders with required information.
- Assist in scheduled maintenance of the systems via data migrations.
- Maintain the SLA targets.
- Manage access and visibility related issues.
- Assist with documentation of best practices and usage.
- Ability to work with a variety of internal/external customers and vendors (some technical, some non-technical) in Sales Operations.
- Demonstrate skills in continuous learning, flexibility, customer focus, quality commitment and good relationships.

**Qualifications**:
**Requirements**:

- At least 1-2 years of professional experience in an IT /Salesforce Helpdesk role or Salesforce certified.
- Salesforce Administrator experience highly preferred.
- Good knowledge of navigating Salesforce landscape and terminology with focus on data security and territory management.
- Experience with sales processes and experience in a sales environment a plus.
- Hands-on experience providing system and tools support to users.
- Strong team player with service-oriented attitude and customer focus.
- Excellent time management skills
- Quick learner and able to thrive in a fast-paced environment
- Aggressive problem solver
- Excellent written and verbal communication skills
- Additional knowledge of ServiceNow, Workbench, and Dataloader and Clari is a plus

Additional Information

We’re trailblazers that dream big, take risks, and challenge cybersecurity’s status quo. It’s simple: we can’t accomplish our mission without diverse teams innovating, together. To learn more about our dedication to inclusion and innovation, visit our Life at Palo Alto Networks page and our diversity website.

Covid-19 Vaccination Information for Palo Alto Networks Jobs

Vaccine requirements and disclosure obligations vary by country.
Unless applicable law requires otherwise, you must be vaccinated for COVID or qualify for a reasonable accommodation if:
The job requires accessing a company worksite
The job requires in-person customer contact and the customer has implemented such requirements
You choose to access a Palo Alto Networks worksite
If you have questions about the vaccine requirements of this particular position based on your location or job requirements, please inquire with the recruiter.

**Covid-19 Vaccination Information for Palo Alto Networks Jobs**
- Vaccine requirements and disclosure obligations vary by country.
- Unless applicable law requires otherwise, you must be vaccinated for COVID or qualify for a reasonable accommodation if:

- The job requires accessing a company worksite
- The job requires in-person customer contact and the customer has implemented such requirements
- You choose to access a Palo Alto Networks worksite
- If you have questions about the vaccine requirements of this particular position based on your location or job requirements, please inquire with the recruiter.

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