IT Service Delivery Technician

hace 7 días


Heredia, Costa Rica Viant Medical A tiempo completo

**Knowledge/Education**:

- Associates Degree in Computer Science or other technical field is required

Advanced English

**Job Experience**:

- 2-3 years IT support experience required

**Skills/Competencies**:

- Provide after-hours support when required critical to the business operations
- Ability to work effectively in a fast-paced team environment as well as independently
- Must have excellent time management skills with the ability to work independently with little supervision.
- Be pro-active and identify potential issues with a proposed process or systems change.

**Responsibilities**:

- Monitor and maintain request queues based on established service level agreements
- Responsible for the installation, configuration, troubleshooting, repair and maintenance of workstations, laptops, scan guns, and peripherals including all hardware, software, UPSs, printers, and copiers.
- Follow standard help desk procedures; logging all requests in the help desk system and documenting resolutions within the process and knowledge base library.
- Support implementation and planning of deletions, additions and major changes to support local infrastructure.
- Conduct network troubleshooting to segregate and identify general network problems.
- Recommend software and hardware solutions comprising of upgrades and new acquisitions.
- Perform maintenance on equipment.
- Maintain and update documentation of procedures and configurations.
- Manage entire purchase of inventory related to hardware, software and other IT supplies.
- Configure and install desktop hardware.
- Set up equipment for employee use, performing or ensuring proper installation of cable, operating systems, and appropriate software.
- Instruct and train end-users regarding computer literacy.
- All other duties as assigned.

Viant provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state, and local laws. Viant complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.



  • Heredia, Costa Rica Viant Medical A tiempo completo

    **Knowledge/Education**: - Associates Degree in Computer Science or other technical field is required Advanced English **Job Experience**: - 2-3 years IT support experience required **Skills/Competencies**: - Provide after-hours support when required critical to the business operations - Ability to work effectively in a fast-paced team environment as...


  • Heredia, Costa Rica Hewlett Packard Enterprise A tiempo completo

    Support Technician for E-delivery Services This role has been designated as ‘Edge’, which means you will primarily work outside of an HPE office. Global Operations prioritizes putting customers and partners first by developing the workforce of the future. This involves strategic, inclusive, and collaborative working culture. At our core, we strive to...


  • Heredia, Costa Rica Hewlett Packard A tiempo completo

    **Job Summary** - This role is responsible for supporting the development, implementation and governance of product support or solution portfolio throughout the lifecycle, ensuring alignment with pricing strategies and seamless service delivery. The role represents services within product or solution portfolio core teams, incorporating service requirements...


  • Heredia, Costa Rica Vdart Inc A tiempo completo

    Overview **Job Role: Deskside Technician** **Location: Heredia-Costa Rica** PURPOSE OF THE JOB Deskside Support Technician - This position has frequent contact with end users, peers, managers & VIP’s. KNOWLEDGE, SKILLS & EXPERIENCE - 2+ years of experience in End User hardware and software configuration troubleshooting. - Experience in performing...

  • Ledger Aggregation

    hace 2 semanas


    Heredia, Costa Rica Citi A tiempo completo

    The Ledger Aggregation & Integrity Service Delivery Analyst is a developing professional role which integrates in-depth specialty knowledge with a solid understanding of industry standards and practices; demonstrates good understanding of how the team and area integrate with others in accomplishing the objectives of the subfunction/ job family. Applies...

  • System Technician Ii

    hace 5 días


    Heredia, Costa Rica BCD Travel Corporate A tiempo completo

    **Do you want to work in a fast-paced and exciting environment, where no two days are the same? We’re looking for a System Computer Technician who enjoys both a buzz and a challenge.** System Computer Technician - Full-time, Office based in Costa Rica_ We’re BCD Travel, one of the world’s leading corporate travel management companies with offices...


  • Heredia, Costa Rica Equifax A tiempo completo

    **Audio and Video End User Support Technician** The support technician will provide level 1 and level 2 end-user audio, video, and printer support for Costa Rica Shared Service Center. Document requests, incidents and user queries, and monitor solution processes. Provide basic training and operational services to end-users. **What you’ll do**: -...


  • Heredia, Costa Rica Infotree Global Solutions A tiempo completo

    Operating IT services provided from centrally hosted either in the cloud or strategic Data Centres. 2. Ensure that IT Services managed by the Central IT Operations team are delivered effectively to business customers. This includes the execution of SOPs and standard best practices, management of IT Incidents, IT Changes and IT Problems in ITSM based system...


  • Heredia, Costa Rica Cognizant A tiempo completo

    **Team Lead/ Team Manager** **Qualification**: **Any Graduate (exclusion**: BE/BTech/MCA) ** For CPU**: - Bachelor's degree or equivalent experience (should have completed at least 2 years). **Telstra**: - Fresher **Responsibility**: **Business / Customer**: - Connect with the customer through various channels, including chat support. - Effectively...


  • Heredia, Costa Rica NTT DATA A tiempo completo

    End User Support On-Site at customer premises, hardware (break and fix) & software troubleshooting support throught IT customer tools **Position's General Duties and Tasks**: - IT support technician to troubleshoot and create solutions that leverage technology to meet the end costumer's business needs in a junior role. This service is on-site and may...