Support Technician for E-delivery Services

hace 2 semanas

Heredia, Costa Rica Hewlett Packard Enterprise A tiempo completo

Support Technician for E-delivery Services

This role has been designated as ‘Edge’, which means you will primarily work outside of an HPE office.

Global Operations prioritizes putting customers and partners first by developing the workforce of the future. This involves strategic, inclusive, and collaborative working culture. At our core, we strive to uphold HPE’s values - to partner, innovate and act - we are an organization that plan, source, and provide quality customer and partner experiences.

**_ How you´ll make your mark: _**
- Compiles key metrics and review performance metrics on a regular basis, identifying opportunities for improvement.
- Analysis of support queu to prioritize and provide solutions on escalations and urgent requests.
- Provide guidance to lower support levels on the cases resolutions

**_ About you:_**
- First level university degree or equivalent experience.
- 2-4 years of experience in a technical function.
- Intermediate English skills.
- Basic knowledge of SAP
- Demonstrated analytical skills.
- Strong written and verbal communication skills; mastery in English and local language.
- Good interpersonal skills.
- Troubleshooting skills
- Microsoft Office skills (Excel, PowerPoint, etc.).
- Basic understanding of project management methodology.
- Developing business acumen and technical knowledge within area of responsibility.
- Introduction to the company's overall supply chain strategy.
- Basic understanding of import/export regulatory requirements and compliance.

costarica #LI-Hybrid

**_ We offer:_**
- A competitive salary and extensive social benefits
- Diverse and dynamic work environment
- Work-life balance and support for career development
- An amazing life inside the element Want to know more about it?

Then let’s stay connected

HPE is an Equal Employment Opportunity/ Veterans/Disabled/LGBT and Affirmative Action employer. We are committed to diversity and building a team that represents a variety of backgrounds, perspectives, and skills. We do not discriminate and all decisions we make are made on the basis of qualifications, merit, and business need. Our goal is to be one global diverse team that is representative of our customers, in an inclusive environment where we can continue to innovate and grow together.

**Job**:
Supply Chain & Operations
**Job Level**:
Entry

**Hewlett Packard Enterprise is EEO F/M/Protected Veteran/ Individual with Disabilities.**

HPE will comply with all applicable laws related to employer use of arrest and conviction records, including laws requiring employers to consider for employment qualified applicants with criminal histories.

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