Pws Customer Support Engineer

hace 2 semanas

San José, Costa Rica Emerson A tiempo completo

**Duties and Responsibilities**

The major responsibilities of the Customer Support Engineer include effectively diagnosing and resolving Ovation product related issues for customers and internal Emerson PWS engineers. Therefore, in addition to good interpersonal skills, the engineer should possess excellent technical troubleshooting skills and be familiar with process control and basic power generation concepts. It is advantageous (although not required) that the engineer has technical knowledge of current Ovation products and associated systems, which can include networking, third party data links, and security.
- Foster a positive environment for work and professional growth.
- Work as a team player within the GSC to address customer questions and technical issues.
- Maintain or improve customer satisfaction through group and individual effort.
- Perform base customer support activities as needed, including phone support & remote diagnostics, managing and prioritizing call records and workload.
- Provide technical support for Ovation software & hardware products including peripherals and 3rd party package offerings.
- Coordinate technical support processes and call escalation from EECR to NA, and between various support organizations.
- Continually and proactively increase one’s technical capabilities, eventually establishing one or more area(s) of expertise.
- Interface with Emerson Field Support Engineers, regional offices and expert resources as needed to resolve issues.
- Maintain accurate documentation of all support, utilizing the SMS database and other tools.
- Maintain Ovation product equipment, support labs, and group capital equipment.
- Participate in rotational assignments to PWS Headquarters and to customer sites to build skills and support our installed base of customers.
- Help to enhance the value of the Global Service Center by contributing towards additional group activities/tasks, developing new internal/external solutions, and assisting with training (as appropriate).

**Qualifications**
- The position requires a Bachelor of Science Degree in Engineering, Computer Science or equivalent.
- Experience with Ovation products and associated systems is a plus.
- The position requires an advanced level of English [B2] (additional languages are advantageous).
- Possess advanced troubleshooting skills (i.e., diagnosing and resolving computer related issues).
- The position requires good interpersonal skills and excellent oral and written communication skills in a formal environment.
- The ability to work effectively with internal and external customers is essential.

**Working conditions**
- The position requires up to 35% travel.
- The position requires availability to work different shifts, as required, including holidays, nights, and weekends.

  • Pws Customer Support Engineer I

    hace 1 semana

    San José, Costa Rica Emerson A tiempo completo

    **Duties and Responsibilities** The major responsibilities of the Customer Support Engineer include effectively diagnosing and resolving Ovation product related issues for customers and internal Emerson PWS engineers. Therefore, in addition to good interpersonal skills, the engineer should possess excellent technical troubleshooting skills and be familiar...

  • Pws Customer Support Engineer I

    hace 1 semana

    San José, Costa Rica Emerson A tiempo completo

    **Duties and Responsibilities** The major responsibilities of the Customer Support Engineer include effectively diagnosing and resolving Ovation product related issues for customers and internal Emerson PWS engineers. Therefore, in addition to good interpersonal skills, the engineer should possess excellent technical troubleshooting skills and be familiar...

  • Customer Operations Engineer

    hace 3 días

    San José, Costa Rica Cloudera A tiempo completo

    Business Area: Support **Job Description**: Cloudera delivers a hybrid data cloud for any data, anywhere, from the Edge to AI. If the idea of making data and analytics easy and accessible for everyone excites you, we want you on our team! Cloudera seeks a proactive, collaborative, curious, and customer-oriented Technical Support Engineer to join our...

  • Customer Success/enterprise Support Engineer

    hace 2 semanas

    San José, Costa Rica Micro Focus A tiempo completo

    This is a senior technical support engineer role in the Fortify on Demand team, with a goal to provide the highest level of customer satisfaction. As a Technical Account Manager, you will act as a single point of contact your assigned customers, providing technical support on the Fortify on Demand offering. The role is to provide expert technical support...

  • Aftermarket Analyst Ii

    hace 3 días

    San José, Costa Rica Emerson A tiempo completo

    **Duties and Responsibilities** Essential functions - Be the Primary Contact for Aftermarket Business. - Maintain product and Service Sales within the Guidelines of PWS Selling and Pricing Policies. - Support the Sales Representatives requests for end users. - Respond to internal and external customer inquiries and order information in a timely manner to...

  • Customer Engineer

    hace 2 semanas

    San José, San José, Costa Rica Armis A tiempo completo $75.000 - $95.000

    Customer EngineerDepartment: Customer TeamEmployment Type: Full TimeLocation: Costa RicaReporting To: Jose MateoDescription Hybrid 3 days a week Hubs: Boston, MA, Dallas Tx., Austin Tx., Arlington Va.The Armis Customer Engineer (ACE) team drives the Armis deployment value by collaborating, reinforcing, and improving deployment efforts wherever possible. An...

  • Pws Project Planner Analyst I

    hace 5 días

    San José, Costa Rica Emerson A tiempo completo

    **Duties and Responsibilities** - To provide support in the procurement process, working closely with Project Specialists and Buyers to ensure efficiency in the buyouts process. - To manage buyouts requisitions, control, and track status/pricing/requirements. - To provide support with the project opening and closure, resource allocation, timesheet...

  • IT Support Engineer I, IT Services

    hace 3 días

    San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completo

    Associate’s degree in Computer science or IT related field, or 2+ year’s IT systems or relevant experience - Advanced experience with one or more of the following Operating Systems; Windows, Mac OS, Linux - Intermediate experience with one or more of the following Active Directory, Exchange Management, and SharePoint Management - Intermediate experience...

  • Customer Engineer

    hace 5 días

    San José, San José, Costa Rica Armis A tiempo completo

    Department:Customer TeamLocation:Costa RicaDescriptionHybrid 3 days a weekHubs: Boston, MA, Dallas Tx., Austin Tx., Arlington Va.The Armis Customer Engineer (ACE) team drives the Armis deployment value by collaborating, reinforcing, and improving deployment efforts wherever possible. An ACE's day-to-day involves expanding the Armis deployment and visibility...

  • Customer Operations Engineer

    hace 3 días

    San José, Costa Rica Cloudera A tiempo completo

    Job Description: We (the Customer Operations Engineer team) are looking for an individual who has a passion for making customers successful. A Day in the Life You will join a team of highly skilled engineers who are responsible for delivering Cloudera's support services including assistance during engineering and operations of distributed systems and...