Cybersecurity Engineer I

hace 1 día

San José, Costa Rica Emerson A tiempo completo

**Duties and Responsibilities**
- Provide technical support for PWCS and Ovation software & hardware products.
- Foster a positive environment for work and professional growth.
- Work as a team player within the CCE to address basic customer cybersecurity questions and technical issues, and basic Ovation related inquiries.
- Maintain or improve customer satisfaction through group and individual effort.
- Manage and prioritize call records and workload; maintain accurate documentation of all support by utilizing the SMS database and other tools.
- Coordinate technical support processes and call escalation between various support organizations.
- Interface with Emerson Field Support Engineers, regional offices and expert resources as needed to resolve issues.
- Perform base customer support activities as needed, including:

- Start-up and DCS commissioning at customer locations
- Consulting and assisting customers in development of cybersecurity plans and/or programs
- Providing NERC CIP compliance support services
- Performing vulnerability assessments on customer's control systems
- Developing assessment reports and suggesting mitigation/remediation strategies
- Implementing recommended mitigation/remediation strategies
- Developing Emerson’s cybersecurity best practices and whitepapers related to security solutions
- Installation, configuration and tuning of Ovation cybersecurity solutions
- Continually and proactively increase one’s technical capabilities, growing and establishing higher levels of expertise.
- Maintain product equipment, support labs, and group capital equipment.
- Help to enhance the value of the Cybersecurity Center of Excellence by contributing towards additional group activities/tasks, developing new internal/external solutions, and assisting with training (as appropriate).

**Qualifications**
- The position requires a Bachelor of Science Degree in Engineering, Computer Science or equivalent.
- Knowledge of Ovation, and PWS cybersecurity solutions is desirable.
- The position requires an advanced level of English [B2] (additional languages are advantageous).
- Possess advanced troubleshooting skills (i.e. diagnosing and resolving computer related issues).
- The position requires good interpersonal skills and excellent oral and written communication skills in a formal environment.
- The ability to work effectively with internal and external customers is essential.

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