Associate Technical Support Engineer

**Are you excited by the prospect of partnering with top customers and impacting millions of people?**
**Do you enjoy working with customers and solving complex technical problems?**
**Join our best-in-class global technical support team**

Our Team strives to be the most trusted support services partner and to keep our customers online businesses up and running. We utilize tools, process and knowledge to diagnose and resolve product, platform, and customer issues. Our team delivers managed services for both media and security to proactively maintain quality and protect our customers online presence.
**Collaborate with our top clients**

Cloud Support Engineer's are highly strategic and collaborative amongst a wide range of stakeholders. You are the first point of contact for our customers with troubleshooting complex web and networking issues. You will proactively review and mitigate risks, while minimizing potential disruption.

As a Cloud Support Engineer, you will be responsible for:

- Working independently with the customers to solve technical problems
- Acting as a technical account manager to our strategic customers, to proactively analyze and solve technical issues
- Working closely with cross-functional teams to coordinate problem resolution
- Providing support for North American Financial Services customers
**Do what you love**

To be successful in this role you will:

- Have a Bachelors degree in Computer Science, Engineering, Management Information Systems, another related field or its equivalent.
- Have solid understanding of the internet and IP networks, DNS and routing, and communication protocols such as HTTP, TCP or UDP
- Have experience with web programming languages such as HTML, Java Script and ASP
- Enjoy the challenges working in DevOps environment with a focus on CLI and API
- Have experience providing technical solutions and support to enterprise Business-to-Business [B2B] customers
- Show tenacity to continuously learn and grow skillsets
**Work in a way that works for you**

We recognize that the way in which people want to work and deliver at their best can vary for each person.

This is a flexible role and may be performed at your home and/or the local Akamai office (in the country advertised). We are happy to discuss working options in this role and encourage you to speak with your recruiter in more detail when you apply.
**Working with us**

At Akamai, were curious, innovative, collaborative and tenacious. We celebrate diversity of thought and we hold an unwavering belief that we can make a meaningful difference. Our teams use their global perspectives to put customers at the forefront of everything they do, so if you are people-centric, youll thrive here.
**Working for you**

At Akamai, we will provide you with opportunities to grow, flourish, and achieve great things. Our benefit options are designed to meet your individual needs for today and in the future. We provide benefits surrounding all aspects of your life:

- Your health
- Your finances
- Your family
- Your time at work
- Your time pursuing other endeavors

Our benefit plan options are designed to meet your individual needs and budget, both today and in the future.
**About us**

Innovating on a global scale, we deliver our customers a fast, smart and secure intelligent edge platform. Working against a backdrop of digital collaboration, our highly skilled teams build progressive solutions that have the scope to transform entertainment, business, and life in ways that we have yet to imagine.
**Join us**

Are you seeking an opportunity to make a real difference in a company with a global reach and exciting services and clients? Come join us and grow with a team of people who will energize and inspire you

Akamai Technologies is an Affirmative Action, Equal Opportunity Employer that values the strength that diversity brings to the workplace. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of gender, gender identity, sexual orientation, race/ethnicity, protected veteran status, disability, or other protected group status.

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