Technical Support Engineer Associate

hace 2 semanas

San José, Costa Rica Akamai A tiempo completo

**Are you excited by the prospect of working with prestigious global brands?**
**Do you enjoy working with customers to solve complex technical problems?**
**Join our best-in-class global technical support team**

Our Team strives to be the most trusted support services partner and to keep our customers online businesses up and running. We utilize tools, process and knowledge to diagnose and resolve product, platform, and customer issues. Our team delivers managed services for both media and security to proactively maintain quality and protect our customers online presence.
**Collaborate with the best-known global brands**

As a Technical Support Engineer, you will be responsible for:

- Working with internal cross functional teams to solve technical problems for our customers
- Acting as a trusted technical advisor to our strategic customers
- Solving technical problems, demonstrating Akamais value, and communicating clearly and effectively to both technical and business audiences
- Managing support for Media, Web and Enterprise customers
**Do what you love**

To be successful in this role you will:

- Have some experience providing technical solutions and support
- Be a great collaborator and communicator, be curious and want to innovate
- Be curious by nature with a robust desire to constantly learn new technologies
- Be familiar with the Internet, including technologies and fundamental protocols such as DNS, TCP/IP and HTTP
- Be an effective team player willing to collaborate with people across the business
- Demonstrate great communication skills with fluency in the English language
**Work in a way that works for you**

We recognize that the way in which people want to work and deliver at their best can vary for each person.

This is a flexible role and may be performed at your home and/or the local Akamai office (in the country advertised). We are happy to discuss working options in this role and encourage you to speak with your recruiter in more detail when you apply.
**Working with us**

At Akamai, were curious, innovative, collaborative and tenacious. We celebrate diversity of thought and we hold an unwavering belief that we can make a meaningful difference. Our teams use their global perspectives to put customers at the forefront of everything they do, so if you are people-centric, youll thrive here.
**Working for you**

At Akamai, we will provide you with opportunities to grow, flourish, and achieve great things. Our benefit options are designed to meet your individual needs for today and in the future. We provide benefits surrounding all aspects of your life:

- Your health
- Your finances
- Your family
- Your time at work
- Your time pursuing other endeavors

Our benefit plan options are designed to meet your individual needs and budget, both today and in the future.
**About us**

Innovating on a global scale, we deliver our customers a fast, smart and secure intelligent edge platform. Working against a backdrop of digital collaboration, our highly skilled teams build progressive solutions that have the scope to transform entertainment, business, and life in ways that we have yet to imagine.
**Join us**

Are you seeking an opportunity to make a real difference in a company with a global reach and exciting services and clients? Come join us and grow with a team of people who will energize and inspire you

LI-Remote

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