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Quality Complaint Management Analyst

hace 2 semanas

Orotina, Costa Rica 3M A tiempo completo

**Job Description**:
Quality Complaint Management Analyst, GSC Costa Rica

Collaborate with Innovative 3Mers Around the World

This role will be responsible for the management of the complaints related to product quality, received in LATAM. The quality analyst will act as the connection between the customers and the manufacturing plants, ensuring a quick response to the customers and an adequate treatment of the complaint at the source of supply.

Main activities & responsibilities:

- Complaint reception and case review. Ensure that required information is collected for investigation.
- Assessment of business risk, potential for injury, environmental harm or consumer safety concern, and escalate as required.
- Creation of the Case in Salesforce/SCAR to suppliers to manage the complaint with the source of supply. Coordination of samples delivery with the country affected by the complaint. Case follow up with the SOS. Review robustness of the response from the SOS.
- Customer response, credit adjustment approval if applicable and complaint case closure.
- Participate in weekly TIER reporting meetings.

What we are looking for:

- Engineering degree.
- Minimum of 3 years of experience in quality area.
- Advanced languages skills in English and Spanish (able to fully communicate and understand the language).
- Knowledge in problem solving methodology (5whys, Ishikawa, 8Ds, etc.)

Additional skills that could help you succeed even further in this role are the following:

- Excellent communication skills, both written and verbal
- Customer focus
- Analytical thinking
- Risk management
- Organized
- Problem solver mindset
- Lean Six Sigma knowledge

Supporting Your Well-being

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