Implementation Analyst, Patient Scheduling

Company Description
**Experian **is the world’s leading global information services company. During life’s big moments - from buying a home or a car, to sending a child to college, to growing a business by connecting with new customers - we empower consumers and our clients to manage their data with confidence. We help individuals to take financial control and access financial services, businesses to make smarter decisions and thrive, lenders to lend more responsibly, and organizations to prevent identity fraud and crime.

We have 20,000 people operating across 44 countries and every day we’re investing in new technologies, talented people, and innovation to help all our clients maximize every opportunity.

**Job Description**:
Part of our digital front door suite, Experian Health’s patient scheduling software provides patients the self-service experience they’re accustomed to with 24/7 online appointment scheduling, giving access to care via the web, call centers or in provider offices.

We’re looking for an outstanding analyst to join our fast growing team. In this role you will be collaborating with others to define and implement optimal, complete solutions for our clients. You’ll bring your strong analytical skills into play to review both the data and the logical flow of determining what type of doctor and appointment a patient requires. You’ll then work to get the data into our system and configure a scheduling workflow using simple coding expressions (also known as pseudo programming). The ability to grasp complex requirements and design logical workflows will be key to your success.

You will also maintain existing clients by updating the configuration details of their providers, sites and calendars.

In short, you will become a SME on the intricacies of scheduling patients, our tools and data structures and be a valued resource for our clients. This IT role is technical in nature and is not a call center environment.

**How you’ll make an impact**:

- Act as a technical consultant to our Implementation Consultant team to code and configure a client during the implementation process.
- Maintain and update providers, sites and calendars to ensure patients can accurately see which providers are available and book an appointment with them.
- Use your resourcefulness to solve client issues within established the Service Level Agreement while working with our support team.

**Who you are**:

- Responsible - Own an issue, it’s resolution and fill in the gap wherever it is needed.
- Collaborator - A customer’s success is the team’s success and your success. We all work together to succeed.
- Detail Oriented - Even the small things matter and must be correct. Ensure that client requests include all required information and that you take the proper actions to resolve.
- Analyst - Analyze the scheduling data and the client’s needs to be able to answer the “why” before any decision.
- Problem Solver - The ability to understand and break down complex and ambiguous problems independently then determine and execute on the solution.
- Curious - Be able to dig deep and learn.
- Driven - This is a fast-paced team with a rapidly growing client base.
- Timely - Provide a meaningful resolution to assigned requests within established Service Level Agreement timeframes.

**Qualifications**:
**What you bring**:

- Strong analytical skills and attention to details.
- Familiarity with Visio and flowchart logic.
- Familiarity with Microsoft Excel, certification highly preferred.
- Understanding of basic logical constructs and the ability to write Boolean logic.
- An interest in basic computer programming concepts.
- Ability to follow supplied specifications with a very high degree of accuracy.
- Experience in US healthcare is strongly desired.
- Experience with software delivery and support in the healthcare industry is a plus. Proven experience of successful interaction with end user population within a healthcare environment is strongly desired.
- Excellent English interpersonal and communication skills.

Additional Information
**Our benefits include** Medical, life and dental insurance, Asociación Solidarista, International Share Save Plan, Flex Work/Work from home, Paid time off, Annual Performance Bonus, Education Reimbursement, Family Bonding, Bereavement Leave, Referral Program, and more.

**Experian Careers - Creating a better tomorrow together**

We are thrilled to share that FORTUNE has named Experian **one of the 100 Best Companies to work for**. In addition, for the last five years we’ve been named in the 100 “**World’s Most Innovative Companies**” by Forbes Magazine. With a focus on our employees, we have been certified for the third time as **Great Place To Work (GPTW)**. Experian Consumer Information Services is redefining the way our clients do business within all aspects of the customer credit lifecycle. Fueled by best-in-class data and innovative technology we help bus