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Customer Success Representative

hace 2 semanas

San José, Costa Rica Veeam Software A tiempo completo

Veeam®, the #1 global market leader in data protection and ransomware recovery, is on a mission to empower every organization to not just bounce back from a data outage or loss but bounce forward.

With Veeam, organizations achieve radical resilience through data security, data recovery, and data freedom for their hybrid cloud.

The Veeam Data Platform delivers a single solution for cloud, virtual, physical, SaaS, and Kubernetes environments that gives IT and security leaders peace of mind that their apps
and data are protected and always available.

Headquartered in Seattle with offices in more than 30 countries, Veeam protects over 450,000 customers worldwide, including 74% of the Global 2000, who trust Veeam to keep their businesses running.

The **Customer Success Representative** is responsible for the renewal of customer maintenance contracts in their assigned territory/segment; this includes providing quotes directly to customers and/or their assigned channel partners.

The Renewal Representative is responsible for ensuring the best customer experience as well as customer retention, with the customer success being number one objective.

The Renewal Representative is also responsible for upselling customers to premium services and for identifying opportunities for add-on sales of Veeam products. This position is focused on driving revenue bookings and overachieving quotas through retaining customers.

**Responsibilities**:

- Effectively manages renewal of all contracts in assigned territory to protect and grow Veeam maintenance revenue, as well as upsell and cross sell
- Ensures customer success and goes above and beyond to ensure customer retention and satisfaction
- Proactively monitors the funnel of expiring agreements, executes actions in timely manner to ensure the continuation of assigned customers on maintenance agreements
- Provides timely proposals and quotes as requested pursuant to terms of customer and/or partner agreements
- Efficiently handles customer and partner inquiries related to quotes, pricing, co-terming, up-selling and reinstatement of maintenance contracts
- Positively interacts and collaborates with Customers, Veeam partners, and Veeam associates
- Identifies and pursues maintenance reinstatement opportunities
- Assists in negotiation of maintenance agreements
- Achieves target quota
- Focuses on customer retention, renewal rate, and high velocity selling with special attention to maximizing revenue generation with our strategic customer base (varies depending on segment)

**Requirements**:

- Bachelor's Degree required (a combination of education and experience will be considered)
- Bilingual English/Spanish
- Previous product or services sales experience in software or related industry is a plus
- Previous support and/or maintenance renewal sales experience
- Superb customer service skills are required
- Excellent verbal and written communications skills
- Exceptional organizational skills with the proven ability to prioritize and multi-task to meet deadlines and quotas
- Ability to work in a semi-autonomous and fast-paced environment
- Experience compiling, querying, analyzing and reporting data
- Basic knowledge of virtualization industry and the ability to relay information to the partner community
- Employees will be hired by SmartStart Partners Latin America and be assigned to client Veeam Software._

LI-CC1
- Veeam Software is an equal opportunity employer and does not tolerate discrimination in any form on the basis of race, color, religion, gender, age, national origin, citizenship, disability, veteran status or any other classification protected by federal, state or local law. All your information will be kept confidential.

Please note that any personal data collected from you during the recruitment process will be processed in accordance with our Recruiting Privacy Notice.

The Privacy Notice sets out the basis on which the personal data collected from you, or that you provide to us, will be processed by us in connection with our recruitment processes.