Customer Support Representative Travel Tech Startup

hace 2 días


San José, Costa Rica Prometeo Talent A tiempo completo

**Join a Disruptive Startup**

RoverPass, a startup in the RV park and campground industry, is revolutionizing the way campgrounds and RV parks drive business. With a property management system and marketing services, they help campgrounds and RV parks attract more customers. As a small and hungry team, they're looking for hands-on individuals to join them.

**Drive Customer Success as Customer Support Representative**

RoverPass is seeking a talented and experienced individual to join their team as a Customer Support Representative and play a crucial role in driving customer success. In this role, you'll be responsible for monitoring the support queue and ensuring that the customer support team is answering customer questions in a timely manner. You'll work on side projects that range from internal process creation to proactive outreach to accounts to assisting in rolling out new features and ensuring that their accounts are up to speed.

In collaboration with the product team, you'll also work to improve both the product and the customer service knowledge base so that customers can help themselves solve their problems. You'll become a master of the RoverPass platform and act as a first touch account manager for all of their accounts.

**Skills & Qualifications**
- Proactive and ambitious with an entrepreneurial spirit
- Comfortable with inbound and outbound phone correspondence
- Tech savvy
- Excellent time management
- Strong problem-solving skills
- Ability to multitask
- Coachable and open to feedback
- Excellent written and verbal communication skills in English

**Potential for Growth**

This role has the potential for growth within the company, with opportunities for advancement based on performance and company needs.

**Work-Life Balance & Benefits**

At RoverPass, they believe in a strong work-life balance and offer flexible working hours and 100% remote work opportunities. They also offer a comprehensive benefits package, including:

- Competitive salary
- Paid time off/vacations
- Local holidays
- Paid maternity/paternity leave

**Join the RoverPass Team**

If you're looking for an exciting and challenging opportunity in the tech travel industry, join the RoverPass team today as their Customer Success Master and drive success in their customer service department



  • San José, San José, Costa Rica Prometeo Talent A tiempo completo

    **Join a Disruptive Startup**RoverPass, a startup in the RV park and campground industry, is revolutionizing the way campgrounds and RV parks drive business.With a property management system and marketing services, they help campgrounds and RV parks attract more customers.As a small and hungry team, they're looking for hands-on individuals to join...


  • San José, Costa Rica Prometeo Talent A tiempo completo

    **About the company**: **RoverPass **is a startup focusing on the campground and RV park industry. They provide campgrounds and RV parks with a property management system and marketing services to help drive them more business. We are a small team and require a hands-on and hungry approach **About the position**: The **customer support representative**...


  • San José, San José, Costa Rica Prometeo Talent A tiempo completo

    **About the company**:**RoverPass **is a startup focusing on the campground and RV park industry.They provide campgrounds and RV parks with a property management system and marketing services to help drive them more business.We are a small team and require a hands-on and hungry approach**About the position**:The **customer support representative** position...


  • San José, San José, Costa Rica Remi A tiempo completo

    **About Remi**We are a VC-backed dental startup based in San Francisco, with a team of energetic and autonomous professionals. Our company has experienced rapid growth over the past year, expanding from two people to over 10 team members in our office and several remote workers. We plan to continue growing, providing opportunities for talented individuals...


  • San Francisco, Heredia, Costa Rica Bosch Group A tiempo completo

    Job OverviewBosch Group is a leading global supplier of Business Process Outsourcing for complex business processes and services. Our team provides innovative service solutions in the areas of Mobility, Monitoring, and Customer Experience.We are seeking a highly motivated and organized Customer Service Representative to support our Bosch NA employees with...


  • San José, San José, Costa Rica Tech Firefly A tiempo completo

    Job OverviewTech Firefly is seeking a skilled Customer Service Specialist to join our team. As a key member of our customer support department, you will play a crucial role in providing exceptional service to our clients.


  • San José, San José, Costa Rica American Airlines A tiempo completo

    Job OverviewWe're looking for a Travel Service Representative to join our team at American Airlines. In this role, you will be responsible for providing exceptional customer service to passengers, processing reservations, issuing tickets, and handling baggage checks. As a Travel Service Representative, you will be the face of American Airlines and play a...


  • San José, San José, Costa Rica Modsquad A tiempo completo

    About the Role:We are seeking highly skilled and professional Customer Support Representatives to join our team at ModSquad. As a representative, you will be responsible for providing top-notch customer service and support to our clients' customers.Key Responsibilities:Handling customer inquiries and issues via phone, chat, and emailProviding solutions to...


  • San José, Costa Rica Remi A tiempo completo

    **About us** Remi is a VC-backed dental startup based in San Francisco. Our energetic team, primarily operations and dental lab technicians, is based in the beautiful Ghirardelli Square. Over the last year, we have grown 2,000+ and have gone from two people working from an apartment to over 10 people in a real office and 5+people remote. This next year we...


  • San José, San José, Costa Rica Tek Experts A tiempo completo

    **Career Opportunities in TechWe are seeking talented individuals to join our team at Tek Experts as Technical Support Representatives. This role is perfect for those who want to progress their career and gain experience in the tech industry.This exciting opportunity involves working with customers to resolve technical issues, gathering information to...


  • San José, San José, Costa Rica Clearsource A tiempo completo

    Your Mission: Deliver Outstanding Customer Experiences  Are you passionate about helping others?Do you excel at problem-solving and making customers feel heard and valued?If so, we want YOU on our team  At ClearSource, we are customer experience experts—and we're looking for Customer Support Representatives who are ready to create positive, meaningful...


  • San José, Costa Rica Arkose Labs - Costa Rica A tiempo completo

    **About Arkose Labs** Arkose Labs is a fast-growing startup, backed by Softbank, Microsoft and Paypal, that is disrupting the fraud industry with an innovative approach that undermines the economic drivers behind fraud. The Arkose Labs Fraud and Abuse Prevention Platform combines real-time intelligence, rich analytics and adaptive step-up challenges to...


  • San José, Costa Rica Teleperformance Costa Rica A tiempo completo

    **Overview**: As an agent, you will answer incoming calls from customers about general inquiries, billing, payments, basic tech support, and customer service, also you will document your interactions. **Competencies**:Active listening, empathy result-oriented **Responsibilities**: - Handle telephone calls from customers per the established criteria -...


  • San José, Costa Rica Teleperformance Costa Rica A tiempo completo

    **Overview**: As an agent, you will answer incoming calls from customers about general inquiries, billing, payments, basic tech support, and customer service, also you will document your interactions. **Competencies**:Active listening, empathy result-oriented **Responsibilities**: - Handle telephone calls from customers per the established criteria -...


  • San Francisco, Heredia, Costa Rica Straumann Group A tiempo completo

    **Position Summary**The Education Support Representative is responsible for working in conjunction with the various team members of the Education Department as the primary individual responsible for providing education support.The Education Department is very fast paced, and each Education Support Representative is responsible for coordinating with the...


  • San José, Costa Rica Teleperformance Costa Rica A tiempo completo

    **Overview**: As an agent, you will answer incoming calls from customers about general inquiries, billing, payments, basic tech support, and customer service, also you will document your interactions. **Competencies**:Active listening, empathy result-oriented **Responsibilities**: - Handle telephone calls from customers per the established criteria -...


  • San José, Costa Rica Object Technology Solution A tiempo completo

    **About us**: OTSI is a leading global technology company offering solutions, consulting, and managed services for businesses worldwide since 1999. OTSI serves clients from its 15 offices across 6 countries around the globe with a “Follow-the-Sun” model. Headquartered in Overland Park, Kansas, we have a strong presence in North America, Central America,...


  • San José, San José, Costa Rica Sdz Support Technologies And Services Ltd. A tiempo completo

    Company Profile: Sdz Support Technologies And Services Ltd. is an international organization providing customer support services to reputable financial firms. Our team members come from different countries, and clients' customers write to us from all over the world. We have an established system of continuous learning, tests, and online help channels to...


  • San José, San José, Costa Rica Nearlinx A tiempo completo

    **About the Role:**We are seeking a highly skilled and dedicated customer support representative to join our team at Nearlinx. As a key member of our call center, you will be responsible for delivering exceptional customer service and ensuring that our clients receive the highest level of support.**Job Summary:**This is a full-time position requiring a...


  • San José, San José, Costa Rica Teleperformance Costa Rica A tiempo completo

    **Overview**: As an agent, you will answer incoming calls from customers about general inquiries, billing, payments, basic tech support, and customer service, also you will document your interactions.**Competencies**:Active listening, empathy result-oriented**Responsibilities**:- Handle telephone calls from customers per the established criteria- Resolve...