Customer Care Specialist Ii

hace 2 semanas

Heredia, Costa Rica Experian A tiempo completo

Company Description

Experian is the world’s leading global information services company, unlocking the power of data to create more opportunities for consumers, businesses, and society. We are thrilled to share that **FORTUNE has named Experian one of the 100 Best Companies to work for**. In addition, for the last five years, we’ve been named in the **100 “World’s Most Innovative Companies” by Forbes Magazine**.

**Job Description**:
**What you’ll be doing**
- Responsible of processing responses based on consumer’s disputes, as per the FCRA consumers have the right to review their credit report and dispute any information they deemed false or inaccurate.
- Associates manage data and information to properly update the consumers’ file. Handles electronic transmissions from data furnishers with the results of the conducted investigation.
- Provides credit services and ensures compliance with federal and state regulations while attaining business objectives, assists the investigation process during a credit dispute ensuring compliance to federal and state regulations and departmental goals.

**COVID-19** is creating unprecedented circumstances. We’re monitoring the situation closely and the safety of our employees remains our top priority. The hiring process, training, and employment will be handled remotely. This means if offered the position, you will begin working from home. However, please keep in mind that this position will likely transition back to our office located at Centro Corporativo El Cafetal ll, Costa Rica once it has been deemed safe to return from the COVID-19 Pandemic.

**Qualifications**:
**How your background looks like**

**Qualifications**
- 1 year Back-office experience. (required)
- Excellent English written and oral communications skills. (required)
- High School Diploma. (required)
- Details oriented.
- Advanced organizational skills.
- Analytical thinking.
- Strong problem-solving skills.
- Strong PC/internet skills.
- Ability to handle multiple tasks and priorities.
- Must be able to successfully pass our Employee Background Screen which will include criminal background check, previous employment, and education verification.

Additional Information
- Experian is proud to be an Equal Opportunity and Affirmative Action employer. Our goal is to create a thriving, inclusive and diverse team where people love their work and love working together. We believe that diversity, equity and inclusion is essential to our purpose of creating a better tomorrow. We value the uniqueness of every individual and want you to bring your whole, authentic self to work. For us, this is _**_The Power of YOU_**_ _and it ensures that we live what we believe._ll your information will be kept confidential according to EEO guidelines.

Experian Careers - Creating a better tomorrow together

Find out what its like to work for Experian by clicking here
- Experian is proud to be an Equal Opportunity and Affirmative Action employer. Our goal is to create a thriving, inclusive and diverse team where people love their work and love working together. We believe that diversity, equity and inclusion is essential to our purpose of creating a better tomorrow. We value the uniqueness of every individual and want you to bring your whole, authentic self to work. For us, this is _**_The Power of YOU_**_ and it ensures that we live what we believe._

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