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SUMMARY:
- Front line role focused on timely collections and maintenance of exposure within credit tolerances on a specific portfolio of accounts - the Portfolio will consist of a mixture of large, complex groups of White Glove, Credit Managed accounts, with special handling requirements as well as standard accounts- Balance customer service expectations, with credit guidance and sales perspectives.- Maximize cash on a monthly basis by ensuring payment deadlines are met as well as adhering to company policies- Provide guidance and training to more junior Advisors and provide support to collection leaders across the portfolio
KEY RESPONSIBILITIES:
- Verbal and written collection of Accounts Receivable from a worldwide base of customers.- Collections owner of a portfolio of large, complex groups of White Glove, Credit Managed accounts with special handling requirements and account reconciliations.- Determine and document reasons for overdue payments - obtain payment commitments- Record information about financial status of customer and status of collection efforts.- A clear understanding of invoices for goods and/or services rendered for a global customer base and review with customers as needed- Review disputes for action, assist and follow-up on disputed invoices to resolve Customer queries efficiently.-
- Liaise with Key stakeholders such as Sales Team to coordinate efforts in resolving customer issues related to invoicing and/or receivables- Identify and escalate potential problems related to the financial status of a customer/group to necessary teams- Identify negative changes in customer payment behavior and alert management accordingly.- Recognize the balance required between effective collections and maintaining a positive customer experience.- Responds promptly to customer needs; responds to requests for service and assistance; meets commitments.- Exercises and applies judgment and common sense understanding to carry out instructions furnished in writing, oral or diagram form.- Liaise with credit professionals to identify risk within the portfolio and exercise the need to prioritize/maximize collections in these areas
**REQUIREMENTS**:
- Must be proficient in Microsoft Office - specifically Excel and Word.- Must be able to work in a fast-paced, multi-cultural environment with sensitive time frames.- Must be able to meet and or exceed operational requirements for response to inquiries and request for documentation.- Must be able to work individually and as a team in a goal-oriented setting.- Good negotiation skills.- Must be able to work with standard office equipment including but not limited to copiers, scanning equipment.- Must be self-motivated and have excellent time management skills.- Must have excellent verbal and written communication skills with a strong sense of Customer Service.- Must be fluent in English both speaking and written- Must have very good organizational skills.
EXPERIENCE:
- Proven work experience of up to 5 years in an Accounts Receivable, Collections and/or Credit Control experience.- Consideration also given to experience in Credit, Financial Operations, or Customer Service.- Transportation, Energy, or Commodities industry experience preferred, but not required.- Bachelor's degree in Finance, Accounting, or Business Administration preferred- Multi Language skills desired but not required
