Program Management Sr. Manager

**Responsibilities**: - Collaborates with Group Manager, business requestors, and team members to manage marketing campaign assignments. Provides day-to-day oversight and support for team members to ensure resources are balanced and appropriate to meet demand. As needed, maintains campaign oversight and management functions while driving toward campaign efficiencies, governance, and process adherence. Identifies process opportunities. - Mentor team members and provide support and guidance specific to individual development plans - Partners with group manager, business requestors and cross-functional teams to oversee execution plans to drive business results, ensuring controls and compliance. - Identify program requirements, activities and manage implementation of projects as assigned, working with appropriate cross-functional teams to execute. - Influence team members regarding efficiency and feasibility; recommend improvements to program design or production alternatives for more efficient use of marketing dollars. Provide thought leadership and direction to functional groups. - Ensure programs are managed through completion on time and within budget. - Collaborate with stakeholders and cross functional teams (requires ability to liaise with internal and external partners and/or vendors) to launch campaigns and projects as expected, with high degree of quality, within regulatory guidelines and achieving desired results. - Works directly with marketing partners, financial teams and team members to understand program and project budget requirements. - Represent business as needed for governance and audit reviews. **Qualifications**: - 6-10 years of experience - Experience in the credit card/financial services industry and Marketing preferred; i.e. customer acquisition, existing customer marketing campaigns, product upgrades, program launches. - Knowledge in finance - Advanced program management skills with focus on translating program needs into requirements and timelines, and ability to manage self and team members to drive execution and delivery against program objectives. - Demonstrated ability to succeed in a fast-paced, rapidly changing, matrixed business environment. - Ability to manage high-capacity workload and effectively plan, prioritize, multi-task, assign and complete projects on time. - Exceptional communication skills (verbal and written); able to articulate needs and influence based on the message versus relying on authority. - Ability to think strategically, continuously looking for opportunities and efficiencies to meet evolving business needs. - Excellent attention to detail; understanding of core marketing principles. - Knowledge of automated solutions and agile marketing techniques to facilitate accelerated marketing timelines is highly desirable. - Advanced English **Education**: - Bachelor’s/University degree, Master’s degree preferred This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required. Additional desired experience: - Project Management - Systems Implementation - Program Management - CPMC - **Job Family Group**: Marketing - **Job Family**: Marketing Program Management - **Time Type**: Full time - Citi is an equal opportunity and affirmative action employer. Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. View the "**EEO is the Law**" poster. View the **EEO is the Law Supplement**. View the **EEO Policy Statement**. View the **Pay Transparency Posting