Senior Analyst Customer Mdm

hace 1 semana

San Antonio, Costa Rica Stryker Corporation A tiempo completo

**Why join Stryker?**:
Our total rewards package offering includes bonuses, healthcare, insurance benefits, retirement programs, wellness programs, as well as service and performance awards - not to mention various social and recreational activities, all of which are location specific.

**Know someone at Stryker?**:
The Senior Analyst, Customer MDM is responsible for managing workflows involving customer master data creation/updates, process improvement and maintenance within the relevant ERP system. High level of accuracy and attention to detail is required.

**Who we Want**:

- ** Analytical problem solvers. **People who go beyond just fixing to identify root causes, evaluate optimal solutions, and recommend comprehensive upgrades to prevent future issues.
- ** Goal-oriented**:Keeping the customer and requirements squarely in focus, people who deliver safe and robust solutions.
- ** Collaborative partners.** People who build and leverage cross-functional relationships to bring together ideas, information, use cases, and industry analyses to develop best practices.
- ** Dedicated achievers.** People who thrive in a fast-paced environment and will stop at nothing to ensure a project is complete and meets regulations and expectations.

**What you will do**:

- Serve as a key process and system resource for matching cross divisional Customer Master Data to third party resources
- Answer and understand complex questions related to customer stewardship while maintaining positive customer experiences
- Analyze, research, and resolve complex customer matching issues of a broad scope using independent judgment
- Collaboration with divisional functional teams, both locally and globally, to ensure project(s) success to meet short and long term goals and needs.
- Assist Accounting and Customer Service Department employees in the completion of their duties by providing training and technical support where needed to gain understanding of customer master data.
- Must be able to observe, manage and correct customer divisional master data inconsistencies within multiple ERP systems (e.g. in the numbers, printed word, report appearance, etc.)
- Ability to research and offer resolution to processing issues that demonstrate competence in system navigation and processes in order to assist in testing new processes
- Support stakeholder SLA’s and work to provide KPI’s

**What you need**:

- Bachelor’s Degree in Accounting, Finance, Business, IS or related discipline
- Fluent spoken and written English. Any other language is a plus
- Must have excellent verbal and written interpersonal communications skills
- Excellent analytical skills
- Exceptional skills in applicable Microsoft software programs
- Business Intelligence tools preferred (Microsoft reporting, PowerBi)
- Major ERP systems experience (SAP or MDG, Oracle, JD Edwards)
- Must be able to organize with the ability to prioritize work and keep accurate and detailed records
- Must have excellent time management skills with the ability to use independent judgment effectively
- Must be able to understand and work within complex interdivisional procedures and policies
- Minimum of 5 years of relevant experience required maintaining master data records (customer master preferred)

**About Stryker

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