Mdm Analyst

hace 2 semanas

San Antonio, Costa Rica Stryker A tiempo completo

**Why join Stryker?**:
Our total rewards package offering includes bonuses, healthcare, insurance benefits, retirement programs, wellness programs, as well as service and performance awards - not to mention various social and recreational activities, all of which are location specific.

Position summary:
The Analyst, Customer MDM is responsible for managing workflows involving customer master data creation/updates, process improvement and maintenance within the relevant ERP system. High level of accuracy and attention to detail is required.

**Who we Want**:

- **Analytical problem solvers. **People who go beyond just fixing to identify root causes, evaluate optimal solutions, and recommend comprehensive upgrades to prevent future issues.
- ** Goal-oriented**:Keeping the customer and requirements squarely in focus, people who deliver safe and robust solutions.
- ** Collaborative partners.** People who build and leverage cross-functional relationships to bring together ideas, information, use cases, and industry analyses to develop best practices.
- ** Dedicated achievers.** People who thrive in a fast-paced environment and will stop at nothing to ensure a project is complete and meets regulations and expectations.
- ** Detail-oriented process improvers.** Critical thinkers who naturally see opportunities to develop and optimize work processes - finding ways to simplify, standardize and automate.

**What you will do**:
**Essential duties & responsibilities**:

- Work with relevant stakeholders and processes to maintain corporate customer master database, including set-up and maintenance of customer information within ERP system.
- Work with cross-divisional business units and appropriate team members to troubleshoot Customer Master Data sales area issues.
- Identify issues and risks to appropriate team members relating to Customer Master Data and potential adverse impacts to the business.
- Primary interaction with cross-functional areas (such as field personnel, Finance, Compliance, etc.)
- Understand and use available database and ERP systems required for work group.
- Minimal supervision, assist in maintaining policies and procedures, respond to incoming inquiries.
- Perform other duties as assigned.
- Accuracy and attention to detail is critical for this position.
- Support stakeholder SLA’s and work to provide KPI’s

**What you need**:
**Education & special trainings**:

- Bachelor’s Degree in Accounting, Finance, Business, IS or related discipline
- Fluent spoken and written English. Any other language is a plus
- Must have excellent verbal and written interpersonal communications skills
- Excellent analytical skills
- Exceptional skills in applicable Microsoft software programs
- Business Intelligence tools preferred (Microsoft reporting, PowerBi)
- Major ERP systems experience (SAP or MDG, Oracle, JD Edwards)
- Must be able to organize with the ability to prioritize work and keep accurate and detailed records
- Must have excellent time management skills with the ability to use independent judgment effectively
- Must be able to understand and work within complex interdivisional procedures and policies

**Qualifications & experience**:

- 2-5 years maintaining master data records (customer master preferred)

**Physical & mental requirements**:

- Ability to work well with cross-functional teams and multi-task
- Excellent communication (verbal and written) and interpersonal skills, attention to detail and ability to communicate complicated issues effectively
- Demonstrated ability to perform consistently under varying business pressure as well as ability to adapt to a quickly changing environment
- Computer or technical knowledge
- Effective problem-solving skills

**Know someone at Stryker?**:

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