Infra Tech Lead Analyst

As a bank with a brain and a soul, Citi creates economic value that is systemically responsible and in our clients’ best interests. As a financial institution that touches every region of the world and every sector that shapes your daily life, our **Enterprise Operations & Technology** teams are charged with a mission that rivals any large tech company. Our technology solutions are the foundations of everything we do. We keep the bank safe and provide the technical tools our workers need to be successful. We design our digital architecture and ensure our platforms provide a first-class customer experience. Our operations teams manage risk, resources, and program management. We focus on enterprise resiliency and business continuity. We develop, coordinate, and execute strategic operational plans. Essentially, Enterprise Operations & Technology re-engineers client and partner processes to deliver excellence through secure, reliable, and controlled services.

**Citi Technology Infrastructure** provides the critical technical foundation for Citi’s operations and is responsible for delivering IT solutions, scalable infrastructure services, and secure capabilities while creating a trusted customer experience and enabling Citi’s workforce to be the best for our clients. Making the bank simpler, greener, and better connected while powering it with trusted, well-secured platforms and data, and automating policy enforcement through code are all at the heart of our refreshed global strategy. Data Quality, Simplification, Environmental Stability, Automation, and Service Excellence are the key pillars and priorities on our strategic journey.

The **Chief Technology Office** plays a critical role in fulfilling the firm’s commitment to safety and soundness by ensuring Citi delivers efficient and high-quality solutions and technologies, coordinating foundational macro technology strategies, ensuring Citi’s readiness to safely leverage new technologies, and making Citi a competitive destination for the best technical talent.

**Responsibilities**:

- Develop comprehensive infrastructure designs that incorporate strategic target state architecture and standards to maximize performance, capacity, and minimize total cost of ownership.
- Translate complex and sometimes ambiguous business requirements into sound technical solutions.
- Provide technical leadership and be responsible for developing components of, or the overall systems design.
- Develop or update comprehensive DR strategies by recommending specific tools strategies, and solutions that meet internal or regulatory requirements.
- Keep up to date with emerging technologies and recommend business directions based on these technologies.
- Educate the business representatives, engineering teams, build, and support teams on standards, processes, and tools.
- Drive client satisfaction by identifying and developing process improvement and automation initiatives while ensuring compliance of solutions to operations roadmap.
- Appropriately assess risk when business decisions are made, demonstrating consideration for the firm's reputation and safeguarding Citigroup, its clients, and assets.

**Qualifications**:

- Experience providing technical leadership in the design of highly complex systems across on-prem, 3rd party hosted, and Public Cloud platforms.
- Proficiency with various UNIX and Windows OS, and the underlying infrastructure they can run on.
- Knowledgeable about HP and Dell x86 platforms.
- In-depth understanding of a variety of Storage technologies such as SAN, NAS, ScaleIO, Object Storage.
- In-depth understanding of Backup, Archival, Web, Middleware, Database, Security, Encryption, Network, and Virtualization platforms.
- Experience with performance modeling, capacity analysis, and capacity planning.
- Experience with container platforms and management; Docker and Kubernetes.
- Experience with web platforms; IBM WAS, WebLogic, Tomcat, and Apache HTTPD variants.
- Experience with infrastructure requirements for Oracle RAC, SQL Server AlwaysON, MongoDB.
- Understanding of data platforms that provide for structured and unstructured data, fault tolerance and high availability.
- Familiar with integration technologies like AbInitio, Kafka, Apache Ignite, IBM MQ and Rabbit MQ, Solace, Tibco.
- Background in technology and infrastructure provisioning preferred.

**Critical Competencies**:

- Strong and effective communication skills to guide meetings, provide direction, conduct presentations, while interfacing with business sponsors.
- Ability to enforce the architecture solution by influencing decisions through advice, counsel, or facilitating services.
- Team player with ability to collaborate and take the initiative to master new technologies.
- Demonstrate composed analytical thought to resolve issues in high pressure situations.
- Clear and concise written and oral communication.
- Must be able to analyze the financial aspects of technology.

**Educatio