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Manager, Vendor Technical Enablement

hace 2 semanas

San José, Costa Rica BMA Group A tiempo completo

**Profile Summary**

Provides general supervision to the Systems Engineering department regarding technical and non-technical issues and daily operational activities. Assumes responsibility for planning and executing efficient and effective operations of the group. Assists in setting department procedures and guidelines. Reports on employee, vendor, and departmental performance on a monthly basis. Actively promotes the SE program by conducting formal presentations for Product Marketing organization and company's vendor partners. Coordinates quarterly goal planning reviews with Systems Engineers, Product Marketing team, and Vendor Representatives to determine performance against objectives.

**Responsabilities**:

- Works with Human Resources to recruit, interview, place, and retain, qualified technical resources.
- Trains, mentors, and develops Associate, Systems, and Senior Engineers to meet and exceed goals and objectives outlined by company and vendor partners.
- Conducts daily administrative functions which include, travel request forms, time off request forms, expense reports, monthly reports, CMS reports, and equipment processing forms.
- Travels, makes presentations, and interacts with resellers at Technology Expo's.
- Conducts one-on-one feedback sessions to further employee development.
- Conducts monthly staff meetings, performance reviews, development plans, and performance plans as necessary.
- Oversees Project Management and Specialty Team Management functions (Tech Team, Resource Team, Marketing Team, etc.).
- Works closely with peer management team to develop departmental process and procedure.
- Performs additional duties as assigned.
- Meets attendance and punctuality standards.

**Requirements**:

- The requirements listed below are representative of the knowledge, skill, and/or ability required._
- Able to build solid, effective working relationships with others.
- Able to constructively work under stress and pressure when faced with high workloads and deadlines.
- Able to create and conduct formal presentations.
- Able to analyze and resolve complex issues and problems in a sound and timely fashion.
- Able to identify needs and opportunities and develop action plans to address.
- Able to interact effectively with all levels of management.
- Able to stay with a position or plan of action until the desired objective is achieved.
- Able to supervise, train, and evaluate the performance of subordinates.
- Able to troubleshoot system-related problems.
- Possesses strong organizational and time management skills, driving tasks to completion.
- Able to maintain confidentiality of senstitive information.
- Bachelors degree in Business Administration or equivalent.
- English level C1
- Strong Fuctional experience.

**Benefits**:

- Solidarity Association
- Company doctor
- Educational Scholarships & Learning Academy
- Wellness program
- Payment of 15,000 ₡ as an electricity subsidy
- Work from home, the equipment is delivered
- Flexible Schedule

Tipo de puesto: Tiempo completo